Great reception by Tomas

Staff were very helpful and friendly. Hotel was clean, quiet and a great location for touring downtown Santiago. The hotel restaurant and bar provided great service and the prices were very reasonable.

Great location in an old world hotel that was clean and comfortable. The staff was excellent. We had a wonderful stay.

Staff was very courteous and helpful, particularly the breakfast and doorbells. Room was clean and comfortable.

Reception and reservation staff has too much attitude … poor customer service all around

Sehr schönes Ambiente, äußerst zuvorkommende Mitarbeitende, grandioses Frühstück, gute Lage.

The room was very clean and the staff were very helpful. Breakfast had many options.

Beautiful, spacious room. Excellent service.

Room was clean, staff friendly and helpful;.On our last day, checkout was at noon. I asked if they had a room to change into travel clothes since our flight did not leave Santiago until 8:55 pm. Without hesitation, the main manager at the front desk said that we could stay in our room until 4;30 pm. when we had arranged for a transfer to the airport. This hotel is located close to the city centre with an easy walk to Place de Armas. Overall a very enjoyable stay. I would highly recommend this hotel.

Todo muy bien

Wonderful hotel in the center of Santiago! A bit of an issue getting my style C adapter to fit in their older style L outlets. But the hotel lent me one that worked.

Room ok

Das Hotel hat die 5 Sterne nicht verdient. Es sollte renoviert werden.

Service and quality was spot on. But hotel wifi was so poor, that i just gave reading mails. No where in the world did i try this poor wifi

The hotel is nice but could use updating. Our room was large and was very quiet.

Did not use hot tub taxi to airport ok

Location beautiful hotel lovely friendly staff Close to everything

Clean room. Friendly and helpful staff

Beautiful room, even more beautiful staff! Everyone was extremely helpful and caring and polite and respectful. The hotel is in great condition and has a lovely old world charm. Really comfortable beds, excellent value for money. I’ll stay here next time I’m in town too

Most of our experiences were pleasant. Had one case of serious diarrhea from first dinner meal; a server may have not thoroughly washed hands before serving. Thanks