We had hoped to check in early but we sat waiting in the lobby for 3 hours while the room wasn't ready. Had we been told there was no chance we would have go out and explored vs just sitting. English is not spoken nor understood by the serving staff. Our meals/drinks were a challenge to order and yet the vast majority of guests were english speaking. Don't ask to split the bill as this isn't understood nor is the 15% discount on food/beverages we were expecting based on booking with expedia as a vip guest.

Location is excellent. The property is a classic old hotel. Lots of beautifully stained wood, but a bit worn out looking.

We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks. I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service.

Spacious room, well maintained, comfortable bed. Great view from our 10th floor room. Nice cafes on cobblestone street behind the hotel and good food in hotel. Wonderful customer service. English spoken by most staff.

Very nice amenities, friendly and helpful staff. Great location. Would definitely recommend.

We were allowed to check in early, which was very much appreciated after a 10 hour flight. The room was spotless. The location was perfect

The hotel was centrally located and close to everything. Nice room, clean. Bed needed a new mattress. Breakfast was excellent. Had lunch there once and had good choices. Staff were friendly and helpful.

Clean room attentive staff. Hotel a bit tired but people very nice. Restaurant very good, breakfast and coffees were nice. Area is ok but have to be careful. Pickpockets around and one couple lost wallets and passports outside the hotel. Uber will pick up at door. Plenty of shopping in the area. Close to many attractions. Ten min walk to hop on hop off.

Clean large room. Good restaurant and good morning breakfast. Conveniently located to walk around some of the major highlights in town

Amazing hotel and the personel. Very kind and courtes. We enjoy the hotel

The property is very dated and in need of a complete overhaul. The rooms lack basic amenities. Breakfast is limited and of poor quality.

Hotel was beautiful and clean and great location. staff was exceptional

The room was very nice. The staff was very helpful and pleasant. The breakfast was lovely. The hotel was located in a great location.

Fantastic staff! At Reception, bar and restaurants. So friendly and helpful to us, first time visitors to Santiago.

Excelente trato del personal, el hotel bien ubicado y las instalaciones cuidadas

Initial check in with staff was great. They were super helpful and accommodating

Nice hotel in the old town area, all staff were very pleasant and helpful. Slightly negative points were that the well advertised happy hour was only available if you were buying food prior to ordering drinks and we were rationed to 2 tea bags in the room for our 3 night stay !

Nice location, very friendly staffs.

Great reception by Tomas

Staff were very helpful and friendly. Hotel was clean, quiet and a great location for touring downtown Santiago. The hotel restaurant and bar provided great service and the prices were very reasonable.