I spent 11 days at Hotel Christina in Tigotan. My understanding was that I had booked a sea view room; however, the view was of a port across a busy and noisy dual carriageway. The noise was excessive, and the view was poor, so I did not spend any time on the balcony.
My husband and I asked on three separate occasions if we could move to a room on the other side of the hotel. Each time, we were told we would have to pay an extra €25 per night. Since we were already well into our stay, it did not make financial sense to pay this additional fee on top of the £2025 we had already paid for what we believed was a proper sea view.
The room type we requested remained unoccupied for the entire duration of our stay. This inflexibility demonstrates a missed opportunity to ensure good customer satisfaction.
That said, I must emphasize that all the staff were very pleasant and professional, and I otherwise had a great time at the hotel.