The hotel is perfectly located. We encountered a number of 'first world' issues that you shouldn't have to deal with for this level/class of a hotel. Firstly, the headboard was poorly assembled and sqeaked with EVERY movement. After a horrible night sleep we told the front desk, who later informed us the headboard was assembled without hardware. After it was fixed, the subsequent nights were'nt much better because for some reason, the sheets did not cover/reach the foot of the bed. So our ankles and calves were grated on like sandpaper. Finally I was able to find our housekeeper and beg her to pull the sheets down of the corner of the foot of the bed. The restaraunt was under staffed at breakfast, and as such the waiter had a bit of an attitude. Later on the day while in the lobby I overheard two ladies complaining about his rudeness, so it wasn't just us that noticed. Kind of a crappy way to start the day at a resort. Especially after a few days of bad sleep. The thermostat in our room never reached temperature so the room was cool, not cold, but borderline intolerable after we'd shower (heat and humidity). The shower door wouldn't fully close. One of the two hottubs didn't work half the time, well, it worked too well as it would scald anyone who tried it. An event organizer who was there told us they experienced the same problem, with the same hot tub, months earlier and complained...apparently to no avail. Will visit Santa Fe again, prob not Eldorado.

Friendly staff. Clean and comfortable rooms, and a very relaxing pool and hot tub area. Everything was well-maintained and welcoming. Highly recommend and would definitely stay again!

Hotel is perfect and great location

Great property, great staff and enjoyed our stay. will stay again anytime. great sister properties in town as well

Very average hotel at the price of four seasons

Está muy accesible a pie. El coche se quedó en el estacionamiento todo el tiempo

Our room was great! Housekeeping did great. Front desk was nice but weird they told us the lobby bar was open when it wasn’t. Valet was nice & it was always easy. But the fact that there is NO food on Sunday and Monday anywhere on the property was a sad and kind of telling of the future of the property. I hope they can turn that around. It seems a grand property trying to save money.

Friendly and responsive staff.

Beautiful classy hotel in a great location.

The hotel was beautiful, the staff was friendly and the valet and Bellman are excellent!!!! Great location. The beds and premier bedding are outstanding!!!! I got a great nights sleep! The agave restaurant had horrible food & cocktails, and was very overpriced. Small shower and bathrooms. Terrible in room coffee. No fireplaces lit and bar closed outside night. Big miss!

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Location is excellent. Rooms are super clean. Pool is excellent as well, however the hot tubs were having temperature issues - would have been nice to get in, but one was registering 125 degrees and the other one was jam packed!

Our room was clean, perfectly quiet and the beds were super comfy. Water pressure was good, valet was convenient, roof top hot tub was great. I have stayed here several times and will stay again.

Everything was great!

The resort was clean, quiet and in a nice location. The staff was a little less friendly. The bar closed very early. No one was generally at the gift shop at early hours. Overall, I would stay again but some staffing issues should be addressed.

The staff were very pleasant and extremely helpful. It was perfect for walking to everything, and it was a beautiful hotel.

Excellent hotel in an excellent location! Very walkable, The food, staff and room were all wonderful, The hot tub and pool were perfect after a day of walking! Very clean.,

I booked the deluxe room during the balloon fiesta so prices were hiked up. Check in was easy, valet guy that worked nights was awesome. Upon checking into my room, I was disappointed to find the bathroom outdated. Wallpaper coming off, and it just needed to be refreshed. Mirror was dirty but I didn't complain. I would stay somewhere else next visit.

The room was clean, the in-house restaurant was cozy and the breakfast was very good.

Loved the pool area