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I booked on hotels.com, and paid online. Usually in such case, we no need to pay anything when check-in due to already paid to hotels. But the reception asks to use my credit card for an additional US$100 as guarantee in case any food or room expense. I have not used anything, but found the US$100 has not been refunded to my credit card.

Quarto agradável, café da manhã gostoso. Hotel muito bonito.

Excelente hotel. Muito bem localizado. Área tranquila e arborizada.

Excellent guest services and all of the above. Thank you!

breakfast menu was fresh, good area.

Café Bom

hotel muy bonito en una zona muy agradable de Santiago

Many things didn’t go well. The front staff never acknowledge the arrival of guests and all look like they would rather be anywhere else The room is not cleaned properly - leaving dirty coffee cups and no towels for guests. The hotel is run down and the carpets are awful. And we are not able to get breakfast a little early - even an apple/banana when our tour is early in the morning. Nor will they deliver the breakfast to our room later despite having paid for it. Finally there is no water in the room and staff with not help us at least fill our water bottles in the dinng room before we head out early morning in the hot sun. This has been the worst hotel experience we have had staying in Chile and would not recommend to others. They have no idea what customer service is.

The hotel is very old and lacks maintenance. There is mold in the bathroom. The sink is open, so you really need to watch out to not drop anything in there. Cleaning services are inconsistent, sometimes you get one towel, sometimes more, sometimes you get soap (which by the way is the cheapest piece of soap I have ever seen), sometimes you don't even get that. People at the front desk and the restaurant get the job done, but they are not friendly at all, and one does not feel welcome. In particular the restaurant crew during breakfast, they do not great, they do not smile, they do not pick up dirty dishes as they become available, or offer anything. In one occasion they were preparing for a larger group, they moved things around making lots of noise, arguing, yelling... all that while guests were having breakfast. I do NOT recommend this hotel.

Rent rum, trevlig personal, vi kunde lämna väskorna där efter utcheckning för att besöka Santiago.

Hotel excepcional. Quarto amplo e bem decorado, assim como o restante do hotel. Café da manhã super bem servido, e semelhante aos brasileiros. A piscina eu achei uma delícia, e a localização dele é ótima!

La habitacion muy buena. Excelente desayuno buffet. Muy buena,zona. Un detalle a veces quedaba perdiendo la mochilla del inodoro.

Bra frukost och drinkar

Equipe educada, limpeza impecável.

Excelente estancia y servicio. Gracias

Pasamos una fantastica estadia en Park Plaza Santiago. La habitacion implecable y el personal en general muy atento y amable. Roberto y Alberto con excelente servicio al cliente, respondiendo inmediatamente a nuestras necesidades. El desayuno tipo buffet, fue exceptional con una variedad de comidas exitas.

Ja

Acomodacoes limpas e confortaveis. Camareira atenciosa.Recepcionistas falta simpatia e empatia. Cafe da manha razoavel.os passeios saem cedo e cafe servido a partir das 7. Nao fornecem nenhum lanche para atender quando saimos cedo e nao ha nenhum comercio aberto nos dias 31 e 1 de janeiro. Conclusao paguei 5 cafes e consumi somente 2..nao me hospedaria novamente.

The staff was very friendly and responsive to needs. We had a wonderful time! Thank you