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I booked on hotels.com, and paid online. Usually in such case, we no need to pay anything when check-in due to already paid to hotels. But the reception asks to use my credit card for an additional US$100 as guarantee in case any food or room expense. I have not used anything, but found the US$100 has not been refunded to my credit card.

El hotel es antiguo pero esta muy bien mantenido. La pileta no esta climatizada el sauna esta ok y el gym pequeño pero suficiente. El desayuno muy bueno y tienen por aprox 17 dolares almuerzo o cena buffet. La atencion del personal es excelente y la ubicacion perfecta, muy bien conectado con metro y buses.

Atendimento excelente! Ótima localização

o estacionamento é longe do hotel, em noites e manhãs frias é um problema.

Hotel muito bom e limpo, estacionamento fácil, café da manhã muito bom e farto. Recepcionista maravilhosa.

Super super super rude costumer service. Stay away from this hotel

No coffee or tea in the rooms, that is my only complain. All the rest superb

Café da manhã - razoável Equipe de funcionários- faltou simpatia e atenção aos pedidos solicitados sem resposta. Quarto era bom ,lençóis bons , precisam substituir o cobertor pôr edredom. Banheiro : limpeza razoável Antiquado Banheira perigosa Ducha difícil para controlar a temperatura da água .

Buena ubicación, personal amable.

The location is excellent but the hotel is not new. Decoration must be updated and although breakfast is buffet they did not change the menu at all. We were there 8 days. Staff can be more attentive

Estaba limpia aunque por el tema de alfombras se sentía un poco olor a humedad o polvo. La atencion bien. Muy buen desayuno siento que bien completo estilo bufete para escoger lo que gustes, frutas, quesos, panes, y demas. Y siento que muy buena ubicación.

Très bien

Staff was rude. Rooms are outdated and my room wouldn’t even lock

Very nice breakfast buffe! Quiet place to sleep!

Genial la atención, el desayuno y la ubicación

The hotel is in a good location. 2 minutes walk and there is a place to eat, pharmacy, grocery shop. Breakfast at the hotel is standard (different types of bread/pastries, cheese/sausage, omelet, potatoes, sliced fruits/vegetables). The numbers need to be renewed. Personally, my room was dirty, the furniture was all from the 90s. The sink didn't work at all, the toilet was flushed not even the first time. But there was no desire to clarify the relationship. I arrived in Santiago at 6 a.m., I was already at the hotel at 7 a.m. The hotel is full, there are no available rooms. Check-in only from 3 p.m. A few weeks before arrival, I wrote through messages to the hotel - no answers.

Mejor el desayuno

Great location, need update on furniture and carpets.

The immediate area was nice, staff was friendly room was clean. Would I come back no..