No customer service efforts. First night-upon check in- we stepped in multiple very wet spots on carpet. They said due to construction and did switch our room-which was appreciated. 2 days later we Asked for housekeeping (which you must request). They left our room with no toilet paper, Kleenex, or coffee pods. When asked for these items they said we could come to the front desk to pick them up-at 10pm. Upon checkout we requested to leave our bags for 3 hours-they refused saying they had no room and “we aren’t a luggage holding facility”. I have never had a hotel refuse to hold bags before! The area is very nice, but we Will NOT book this hotel again! Do not recommend