The rooms show signs of age

Pedro from front desk gave a warm welcome when we checked in. He has made us to good start with our stay.

酒店地理位置優越，房間舒適，員工熱情。

整體住宿很好，環境清静，餐廳風景優美，只是我們預訂兩間房間，職員將我們分開一個房間在一樓，一間在7樓，令我們有點不方便!

可能房间是新装修的原因，有点味道。开车前往一定注意路线

I booked this hotel because it has Free Parking. But when I checked in, I was told that the car park was full, and I need to pay EUR5 to EUR8 (I forgot exactly how much is it) to park in the garage. I showed them the "Free Parking" statement in Hotels.com, but the manager still said he doesn't know why Hotels.com pointed out "Free Parking" and he didn't want to provide free parking. I asked him why he didn't provide the service which they have promised and we negotiate for a while, after that the manager said there was one more parking space available and he finally provided the parking but it took 20 mins.

酒店位置極近名勝区，出入遊覽極之方便，泊車位充足，在一處泊車困難多旅遊点，给自駕遊的住客有很大幫助。

Clean hotel with great views, at a great location to see Sintra. Hotel has a small gym, which was really nice. Hotel parking was an absolute necessity when having a car. Staff was beyond helpful, accomodating and wonderful. Pedro, thank you. You made our stay in Sintra so much better, by giving us all the tips and tricks to make the most out of it ♥️ Absolutely loved our stay!

Goed verzorgd, behulpzaam personeel.

The room was large but it needs to be renovated, it is showing its age. It was nice to have a balcony but the chairs, table and floors were dirty. The breakfast was nice it had a good selection. We took advantage of the Happy Hour and prices and selection were good. The Lobby is lovely. The staff at the front desk and bar were very nice and accommodating. The location is great right in the historical center. The major issue was getting to the hotel. Uber drivers are not sure where to drop you off and cannot enter the historic center because of the hydraulic bollard in the middle of the street. We had to walk about 1 mile uphill with our luggage, not an easy task and if you have any kind of disability it is an impossible task. Also due that impasse they cannot pick you up in front of the hotel either. All in all, we were pleased with our stay but due to these issues we would never stay there again.

Positive: Fantastic location. Good buffet breakfast. Beautiful view.Well equipped fitness room. Easy check in. Neg: Balcony was unsafe due to a low LOW railing and not suitable for children. There is a long drop! Sewage smell present in the bathroom. Deoderizer was pumped into the bar and dining room, so was difficult to enjoy that area. At check in I was told several times the reception staff 'had a friend' that could give us a tour (so many people approach on the street approach for the same reason!).

Breakfast was lovely and the staff very welcoming and helpful. The room size was large and comfortably appointed and the location is wonderful However in the room, the laminate flooring strips were badly chipped, ceilings were peeling, a large slab of heavy glass was only caulked in place along the side of the very long washstand and it was slipping at one end - if it ever fell, it would slice your foot badly (or in half). It seems the hotel is in need of some serious care. A special note for parents of small children - the balcony railing on the 3rd floor room was dangerously low - the height of a patio chair arm...I'm a small adult and could not get close to the edge without a fear if tripping/falling over and I would never let a child out there. Apparently some rooms have higher railings.

Perfect location. Spacious room for a family of 4. Very happy with our stay there.

Quarto limpo10 Equipe 10 Vista panorâmica 5

i have to say that all the front staff members were superb!! everyone is very pleasant, helpful, polite, EXTREMEMLY PROFESSIONAL. I travel quite a bit and will say hands down that the front desk people here are a class act! on a different note, the location is very convenient. it's right in the city center. you can walk to the Regelaria and National Palace. you will have to uber to the Moorish Castle and Pena, though.

It was a very clean room! The location was great! The center of Sintra was just seconds away. The restaurant had great food and drinks.

Excelente localização e o pessoal é muito, mas muito simpático. Os quartos com vista serra são simplesmente maravilhosos.

Very friendly and helpful staff. Rooms were very clean.

I loved everything about it! I liked that they gave you water bottles whenever you wanted them and had a little kitchen with coffee and tea. Staff very friendly

Good stay