The rooms show signs of age

Pedro from front desk gave a warm welcome when we checked in. He has made us to good start with our stay.

酒店地理位置優越，房間舒適，員工熱情。

整體住宿很好，環境清静，餐廳風景優美，只是我們預訂兩間房間，職員將我們分開一個房間在一樓，一間在7樓，令我們有點不方便!

可能房间是新装修的原因，有点味道。开车前往一定注意路线

I booked this hotel because it has Free Parking. But when I checked in, I was told that the car park was full, and I need to pay EUR5 to EUR8 (I forgot exactly how much is it) to park in the garage. I showed them the "Free Parking" statement in Hotels.com, but the manager still said he doesn't know why Hotels.com pointed out "Free Parking" and he didn't want to provide free parking. I asked him why he didn't provide the service which they have promised and we negotiate for a while, after that the manager said there was one more parking space available and he finally provided the parking but it took 20 mins.

酒店位置極近名勝区，出入遊覽極之方便，泊車位充足，在一處泊車困難多旅遊点，给自駕遊的住客有很大幫助。

Rooms are very bad designed, also the bathroom.

Excellent breakfast included, great room. Can recommend it to anyone

Hôtel très bien situé au centre de Sintra. Parking en sous sol payant 25€. Personnel charmant. Mais établissement vieillissant aurait besoin d’une remise à niveau.

It is not easy to get in and out of the hotel by uber or Bolt. In order to get to the hotel by Uber, we had to get an QR code for the driver to access the road to be in front of the hotel. Each QR code costs €2 and hotel guests have to pay for it. I requested the code via Expedia message which blacked my email address in the message and the hotel did not respond. I also reached out to the hotel by WhatsApp to get an QR code and I never received it. We ended up to lug our suitcases from the Bolt drop off place to the hotel. Very inconvenient.

Marta at reception was amazing!!! Gave us helpful tips and recommendations for where to eat, what to see and timing of our visit. Thank you!'

The hotel is in an excellent location (which is why I chose it), opposite the National Palace and a short walk from the main town square with all the restaurants and bus stops. The rooms are very spacious and well-equipped, but the air-conditioning is TERRIBLE and hardly works at all! The breakfast was excellent (although there is not really enough room for all the guests and we had to wait for a table to become free on the first morning). Big drawback: whilst it's in a great spot, the hotel is also located next to the municipal recycling bins! This means that at night it's very noisy with people (assume local restaurant staff) emptying their bottles etc into the bins as late as 3am and the council coming to empty the bins around midnight. Owing to the poor air conditioning we had to sleep with the balcony door wide open, to avoid the room being like a sauna, which meant the noise from ourside was really bad. So whilst I would 100% recommend this hotel, I would also suggest very strongly paying the extra money to stay on the garden side of the building, not the front side. That, I'm sure, would be quieter!! We tried to switch rooms, but were told the hotel was full. If I return to Sintra, and I would really love to as it's an amazing place, I would stay at this hotel, but on the valley side and not the Palace side.

Excelente ubicación y el que cuente con estacionamiento una gran ventaja

Great location

It is ok only

Yes

El baño olía a caño. No había ni un personal de apoyo. Cargué mis maletas solo desde el coche a la habitación ida y vuelta. La comida muy mala en el restaurante y todo el personal indiferente.

Excellent

The property was clean. The staff were somewaht helpful. The food at the restaurant was mediocre. But my main concern was the bed. It was the most uncomfortable hotel bed I have slept on in years. I generally do not have back issues, but after 5 days between this bed and the one at NH Lisboa