综合评分和评论 Hotel La Jolla Curio Collection by Hilton

The experience was terrible, with tons of random extra fees, including a mandatory destination fee of $30 per day. ( A nightly resort fee of $33.84 has already been charged. ) During check-out, I was just a bit confused and asked the front desk why this fee was charged since it wasn’t mentioned during check-in or listed on the Expedia invoice. The African-American woman at the front desk was incredibly impatient and had a terrible attitude, making me feel like she was ready to hit me if someone hadn’t stopped her. If you have such a bad temper, why are you working in customer service? Why not just go somewhere you can act like a boss? Her communication skills were awful; she couldn’t explain properly and just kept repeating one sentence: “I’m just an employee, I don’t know.” If you don’t know, then find out—that’s your job! Another customer checking out managed to explain it to me more clearly than she did. This was the worst hotel I’ve ever stayed at. The room only provided two bottles of water per day, and asking for even one extra bottle incurred a charge. The front desk staff just directed me to buy the $8 bottled water in the room. There were no slippers provided either. It’s clear this hotel is promoted heavily on Expedia through paid ads. Absolute garbage hotel.

One elevator working during my week visit. Longest wait was 18mins for the elevator. Received a daily credit that I couldnt use t But was charge daily. Small pool area. Outside bar wasn't open. Stayed on 10th floor. Restaurant on 11th floor. I can hear people talking and chairs moving in my room from the restaurant. Very disappointed with stay. Hilton needs to do better.

I booked this room 3 weeks in advance and I did not get the 2 Queens as requested. They could not accommodate and my husband needs to sleep alone due to cancer. It was a awful night for him and me!

One of the elevators was under renovation, it took 2-5 mins for the only elevator to arrive. There’s no indication whether it’s coming down or up or which floor it was on. It’s quite frustrating with my leg condition. The room was not cleaned to meet the basic standards. Pillows were as flat as pancakes, linens were yellowish and of low quality. Dinner was overpriced compared to the professionalism of kitchen and dining staff. The entire stay was quite unpleasant.

Elevator down

Nice stay aside from the broken elevator. It was also unfortunate only able to recover $30% of my security deposit. Supposedly there’s a $42 parking fee and a destination fee that isn’t mentioned at check in or the Expedia app during booking. There should be more transparency and no excuse for surprise fees from a billion dollar hotel conglomerate.

Poorly managed and mediocre at best. Poor staffing, no security and one operational elevator. We were told by staff that second elevator has been disfunctional for over a year! Shame on Expedia for not letting customers know.

Great Hotel

the girl at the front desk was kind and noligable about the area

Tropical vibe.

very nice

No nos hicieron la limpieza de la habitación!!!

While to hotel could use some updating it was a comfortable place to stay. A few issues, the first of which was major: 1. Housekeeping left our door open all day after cleaning one day. We did not get back until the evening, and our door was ajar. I addressed the issue with the Hotel Manager and she said she would look into it and get back to me, that never happened. This is a major security and safety issue that should be a major red flag to anyone looking to stay at this property. 2. There was supposed to be a Fourth of July party from 11 to 7 in the pool area with food at some point. The bar was rarely staffed and no food had been put out all day, at least until we left just before 6. The front desk kept saying they would look into it but it was the restaurant's responsibility. 3. Service at the rooftop restaurant was very poor the first night, but we had outstanding service for breakfasts!

Everything was fine with check in and there was plenty of parking. Walk to the beach was nice as well. My daughter and I entered the room and right away went to look at the ocean view, it was beautiful! The bathroom though was a little hazardous and dirty. There was a screw in the shower stall and nails on the bathroom counter under a towel. There were blemish patches left on a bathroom shelf from a previous occupant.

Don't miss the restaurant on the 11th floor. The Red Snapper is terrific.

This hotel was good. We enjoyed our one night here, although only having one elevator working was a downside as we had to wait 10-15 min on an occasion due to renovations. Other then that we enjoyed our stay.

The ocean view from the restaurant was beautiful. The elevator situation needs to be fixed. The hotel only had one elevator that was working for eleven floors. We had to take the stairs several times because the elevator was taking so long.

Location was nice, room was clean. Only one working elevator was very inconvenient

Our stay was nice. We really love it here, but will not be staying here again until both of the elevators are fixed. The hotel is between owners right now and I was advised this is why the broken elevator will not be fixed anytime soon. I think it's clever though there is a poster at every elevator advising the guest to "Your Wellness Journey Starts Here" aka "Take the stairs." LOL It's really sad to see the toll it takes on the staff as well. :(

It’s in the middle of renovations and has only one elevator operating.