hotel too old

住宿期間浴室檯面及房間的落地燈都不亮。有帶小狗去但卻沒有任何小狗的服務，例如狗碗。

我們住4樓 酒店電梯要3樓轉換，都幾麻煩，大堂去電梯又要行一段路。 餐廳人手唔夠，要等好耐。。。

Chambre tres propre, personnel courtois. Bien situé.

La chambre était parfait. Personnel très aidant. Un ascenseur était brisé et c’était très long (plus de 5 min) pour qu’il arrive

All of the staff was very courteous, helpful and nice, no matter if they were client facing staff or not! The hotel is also c’ose to the Vieux-Quebec, and the buffet breakfast was great!

Personnel très gentil, chambre impeccable et confortable.

Prêt de l’événement

Les femmes de chambres on jeter de la nourriture que j’avais acheté.

remodel needs to happen thread barn flooring tired paint

Superbe service! Chambre impeccable

parfait

I really enjoyed my stay. The staff members were very professional and friendly. I love their restaurant and menu. The hotel is very well maintained & managed. It is very conveniently located for tourists. I highly recommend it. 😌

Room was in good shape, restaurant food was really good

Habitaciones confortables y buena ubicación

Our stay was terrible. We drove about 15 hours to Quebec for this family vacation and were looking forward to our stay at the Delta Hotel (which we reserved because it was listed as pet-friendly and we were bringing our small dog and cat with us). At check-in, the person checking us in was rude and not helpful. First, our cards were all declining, prompting us to call our bank. We were told by the bank that they were not blocking any transactions and that we should be good to go. When we explained this to the lady at check-in, she just looked at us and said it was "NOT THEIR MACHINE BECAUSE SHE HAD BEEN CHECKING PEOPLE ALL DAY" (caps to reflect tone). We asked her kindly to try a different machine, as we were at a loss, having used our cards all day without trouble. She tried something else, and guess what? It worked! :-/ No apologies, but at least it worked. After checking us in, she noted that animals cannot be left alone in the room at any point. That threw a curveball at us, since the weather in Quebec was pretty cold, and we were carrying our dog and cat all over town while exploring. As we walked to our room, we noticed the hotel was FILTHY. Not only were the lobby and elevators disgustingly filthy, but our room was disgusting. We've never experienced anything like it. My family and I ended up leaving the hotel after ONE night and booking somewhere else. If I could give this place a -10 rating, I would.

Restruant closed all the time

Chambre très ordinaire

Habitaciones cómodas

It’s an older building with some recent renovations. The elevators are a major inconvenience: they’re small, and with only two serving such a large building, long wait times are common, especially in the morning during check out time.