五星級服務, 人員有禮並可提早入房

这家酒店真是太棒了！从进入酒店开始，所有的员工的服务都非常的友好亲切并专业，包括帮助打周边饭店的订餐电话。每天早上的餐厅服务是开启美好一天的期待。下次我们还会再次入住这个酒店。

Siempre q vamos a Cancún llegamos a este hotel El servicio el hotel y todo 10 de 10

Excelente opción para vacaciones, servicio e instalaciones espectaculares!!

Excelente lugar de descanso, el Personal muy amable, la comida deliciosa, la pasamos genial idealmkara niños también.. si te gusta comer bien y sentirte consentido es el lugar ideal

Todo el personal es muy atento, la habitación impecable, la comida del restaurante deliciosa .. se descansa muy rico y si quieres salir están muy cerca

Este Hotel es una joya me encanta hospedarme Aquí por su alta calidad de servicio y bello.

Nice property with very nice staff.

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.

Loved our upgraded suite it had 180 views of the ocean

The hotel seems to have a lot of fame, but it is certainly not worth the exorbitant price per night. The room itself was clean and the staff was extra helpful and kind. The downside, though, is that the pools are very "exposed" to the sun and the shade is almost non-existent. There are umbrellas but they are not too helpful. The beach has some beautiful private areas and we thought we could use them but the staff explained that there was an additional $300 per day for use of two chairs in the shade. That, on top of the $435 per night charge, and the $60 per night resort charge. This place does not feel like a resort at all. It feels like a very bare, very pricey place that no one goes to. I think there were maybe 20 guests total when we went. The pools - which are free- are not "wow" - they are your basic 3-star hotel pools you can find anywhere in and outside of Mexico. For this price I was expecting a much more luxurious experience. Overpriced and not worth it.

Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.

Fantastic hotel from top to bottom.

Old environment and not special

I would recommend never to go here

Felt very comfortable! Service was outstanding they were very helpful !

amazing place