The hotel’s location is excellent - right in front of beautiful Saone and very close to Lyon old town. The transportation details provided by the hotel is so clear that I was able to arrive the hotel easily by public transportation without any issue. In addition, the hotel staff are very supportive and willing to assist, which make my stay relaxed and comfortable.

Nothing not to like. Beautiful rooms. Nice bedding. Cold, well functioning air conditioning. Perfect combination of modern and antique.

"Lovely breakfast atmosphere with beautifully refined food."

Ok stay, convenient location.

The property is conveniently located; well kept; and my room was extreme nice.

Beautiful hotel with spacious room. Spa jets in the bath didn’t work. Lovely location. In closing, excellent

The rooms were really nice and staff was nice. It was disappointing that the rooms were not well supplied. No shampoo, conditioner or hand soap. By the time we realized it, it was later in the evening and the front desk had little supplies to provide to us. We had to wait until the next day.

Bem localizado, quarto espaçoso com ótima vista.

Overall great! Very pleasantly surprised.

Satisfait du séjour. Propre et emplacement très central.

Like walking into a brightly appointed oasis after walking the busy Lyon street

The hotel is clean, very comfortable and the Air-conditioning is outstanding. The breakfast was delicious. I would highly recommend The Phoenix to anyone who looking for a place to stay in the old town of Lyon.

Chambre spacieuse avec vue sur le fleuve, personnel agréable, belles parties communes, décorées avec goût et super localisation. Nous recommandons grandement.

Travelers beware! I booked this hotel through Hotels.com in February 2026 for a July 2026 trip. I had all the reservation information with me but when we got to the hotel they had no record of it. There is no way to know where the breakdown occurred — Hotels.com or Le Phenix — but everything worked out fine thanks to the staff at the hotel in Lyon. Almost immediately they assured us that they would take care of us. Unfortunately, there were no rooms available at Le Phenix but thankfully this hotel is a part of a larger group that operated several others in Lyon. While we waited, they offered us a beverage and were had complimentary glasses of wine. We were going to have to go to another one of their hotels, but we were upgraded to a larger room, given breakfast every morning. Additionally, they paid for our taxi to the new hotel. We stayed at Globe and Cecil in Lyon and it was fabulous. The location was in the heart of the city yet the neighborhood was quiet and within walking distance of important sites, restaurants and shopping. While I will be a little more hesitant to book with Hotels.com I wouldn’t hesitate booking this hotel or any of their others in the future.

Wonderful hotel with friendly and helpful 24/7 staff. Perfectly located to explore Vieux Lyon. Lovely view from Deluxe Riverside room. Would definitely stay again and recommend to others.

Clean beautiful room, nice staff, close to City Center.

This was the perfect hotel for my one night stay in Lyon. The staff was kind and helpful. The location was convenient, near many good bouchons and an easy walk to all the main tourist sites. The room itself was comfortable, cool, and quiet despite facing the road. I would stay again.

Excellent location, great price, very clean!

The room had a gorgeous view of the river. But for the price point the bathroom and room amenities were disappointing (no coffee maker, no mini fridge, bathroom had one of those tubs with no glass or curtain so water got everywhere when you showered). Location is great. But was disappointed by the room, despite the gorgeous view.

Very good location. Extremely friendly staff