Woke up to bed bugs! Took one to the front desk to show them but they didn't adjust the charges to my room. I was still charged for the 2 nights I booked even though I left. Will never use this again.
Barbaraette
休闲 家庭
6.0
/10
评论于 15几周前
Expedia Group verified review
Booked a handicap accessible room and the shower was not accessible.
Nolan
休闲 双人入住
10.0
/10
评论于 15几周前
Expedia Group verified review
The room was very clean and tidy! The beds were comfortable and spotless! Also the staff were nice and helpful! Would stay here again!
S David
朋友和家人
6.0
/10
评论于 15几周前
Hotels.com verified review
Didn’t partake in free breakfast. This place was closed for years then redone a few years back using cheap materials. First and last time I’ll stay here.
Emily
休闲 亲子同住
4.0
/10
评论于 16几周前
Expedia Group verified review
The staff were all friendly and the Mexican restaurant downstairs was great. That's where anything good ends. The breakfast had subpar options and the eggs and sausage were ice cold. Not just like they weren't warm anymore...literally chilled. This was extremely disappointing since the only reason we chose this hotel was because they offered a buffet style breakfast. The first room we were put in was actually supposed to be blocked off due to problems with the shower. We found that out after staying there one night. When we told the front desk that the shower didn't work, they gave us a new room. We thought that would be the end of our problems. Nope. The bedding all had stains. One comforter had a tear that seemed to be glued back together and then torn again. There was snot smeared on a couple of the walls. The 2 queen bed room only provided 2 towels. We did make sure to test the shower before transferring all of our belongings. It ran...but once we actually used the shower, we found that it didn't drain properly. So we had to shower in ankle deep water. It also would have been nice to have had the trash picked up and coffee replenished during our 4 night stay. We regret staying here for our much anticipated anniversary trip and will choose somewhere else next time we're in the area.
阅读更多
Roxanne
休闲
8.0
/10
评论于 17几周前
Expedia Group verified review
Hotel staff was nice, room was clean, I never got a washcloth, they said they ran out. Elevator went out one day which was a hassle since I had to carry a stroller downstairs. Quiet area peaceful stay.
The restaurant was GREAT!
Gregory
朋友和家人
4.0
/10
评论于 17几周前
Hotels.com verified review
Best thing here was the staff. The hotel is a bit worn from age but overall OK.
The housekeeping here is a 3rd day service. FYI, that's too long. We had to go to the desk and insist on service. We were there with 2 other couples and one of them didn't get service until the 5th day. Even though we were out of shampoo they didn't leave us any. I assume since they saw that we had some of our own we didn't need any. FYI, I bring my own so when we run out we have some. Not so they can skimp on their supplies.
What I'm most angry about happened at checkin. When I book apparently I clicked on 1 king accessible instead of 1 king non-accessible. They asked me if I would give up the room in case they needed it. I was ok with that except they offered us a 2 queen non-accessible. I wanted the 1 king so we would have a couch. To get a 1 king non-accssible they said it would be an extra $10 per night. We had driven all day and were tired so I agreed. I was willing to do the right thing but real unhappy for being charged for doing it.
I won't stay again.
阅读更多
Patricia
休闲 家庭
8.0
/10
评论于 17几周前
Expedia Group verified review
Clean room, staff was very courteous and friendly.
David
朋友和家人
2.0
/10
评论于 19几周前
Hotels.com verified review
The place is not very secure. Anyone from off of the street could walk in any of the unlocked doors to any room 24/7. Most places require you to walk in through the lobby after hours if not 24/7. The security lock was broken off of the door (see photo).
The bathroom was horrible due to sewer gas leaking into the bathroom because the person that installed the sink had no clue what they were doing and didn't install a pee trap to block the sewer gas (see photo). When we told the front desk they didn't seem to care at all and acted like it was a common regular problem, which makes me think many rooms likely have the same issue.
阅读更多
nancy
休闲 家庭
10.0
/10
评论于 19几周前
Expedia Group verified review
La señorita que nos recibió fue muy amable ya tiempo no veia al guin asi gracias hiso nueetra reservar muy agradable
Eddie
商业
10.0
/10
评论于 20几周前
Expedia Group verified review
Staff are wonderful been here a month for out of town work
D
商业 家庭
8.0
/10
评论于 22几周前
Expedia Group verified review
Im allergic to dogs and wasnt aware this was a dog friendly hotel.
Thomas
8.0
/10
评论于 24几周前
Hotels.com verified review
Clean and good service
Noll
双人入住
6.0
/10
评论于 24几周前
Expedia Group verified review
It’s a older place but seemed ok
Terry
休闲 家庭
4.0
/10
评论于 25几周前
Expedia Group verified review
Shower was clogged to the point water would run out into the floor after taking a 5 minute shower. Ice and vending machines were out of order and air conditioner would not cool room in September. Location was convenient and staff did what they could to correct issues but would not recommend staying here.
Christopher
休闲 亲子同住
8.0
/10
评论于 25几周前
Expedia Group verified review
Very clean and updated rooms. Standard breakfast. Very pleased for the price, a very good value.
Jacqueline
10.0
/10
评论于 25几周前
Hotels.com verified review
Bed wars very hard. That’s the only bad thing about the hotel
Roger
休闲 家庭
8.0
/10
评论于 26几周前
Expedia Group verified review
Overall, this was a pleasant stay. The facility is a little dated, but clean. Friendly staff and breakfast was typical. Would consider again in the future.
Susan
10.0
/10
评论于 27几周前
Hotels.com verified review
Good experience. Staff very friendly/helpful.
Restaurant on site with bar was quite nice.
Hallway carpet could stand to be replaced.
We plan to stay here again.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia