Hotel has no elevators. One of our travellers had disability and we weren't assigned rooms on ground floor. Our disabled traveller was unable to haul luggage upstairs. On check-in, male receptionist was agreeable and helped with the luggage. But on check-out the then different attending receptionist refused to help bring the luggage down, saying it's not his job. He also said the check-in receptionist should not have helped us. Eventually he did help bring down some luggage, but grudgingly so. Will not stay in this hotel again and will not recommend this hotel.