Warm, character, beautiful

It was a delightful to stay at this hotel. The architecture, the decor, the helpfulness of the staff was exceptional. I highly recommend this as a place to stay

The room was lobby was lovely, and the room was clean. We had pre-ordered champagne to the room for our evening arrival and it was not there. The front desk was dismissive when we went to ask about it and did not make it right. Overall the hotel location was on point, very accessible for walking the gardens and Citadel Hill. I would likely not stay again though as the initial arrival service was truly lacking, there are only some many getaways one gets and I’d prefer a hotel that is responsive.

The room was clean and comfortable and front desk staff was extremely friendly and helpful

The petite room was perfect for one person. The room was clean and well appointed, and the bed was comfortable. Room service was fast and delicious. One of the best hotel staff experiences I have ever had. When they found out that my mom was having surgery at the hospital near by, they send a small gift to my room in support. It was so sweet and caring and really buoyed my spirits. Would absolutely recommend.

The room was clean and very family-friendly.

Beautiful place to stay, within walking distance of multiple restaurants and sights to see!

Great experience. Only downside is the bad internet.

Friendly staff. Tired hotel. Good food & staff in the lobby restaurant.

The hotel was a wonderful experience for my birthday celebration

Fabulous classy hotel!! Amazing staff beautiful hotel. First class service! 10/10

The rooms were clean and staff was really professional and helpful

Ótima localização, hotel super histórico mais super aconchegante.

Would prefer a pool but water, coffee, apples at front desk were great

Love this hotel!

Accessibility from parkade poor. Parking pass did not work upon departure, so had to pay extra. Still waiti g for supetvisor to return my call from the hotel

H

Pros:Nice and helpful staff, Arms restaurant makes an excellent martini and the parking garage was easy to use clean and relatively well priced. Cons: Tiny rooms, dated, good hear guest and other room easily old hotel old rooms. Bathroom was so small at 6’5” i couldn’t literally sit on the toilet, the tank touch the wall on the one side so you could not sit straight on it. My wife at 5’3” could just make it work. i had to plan my day

Excellent. But please put carpet in rooms.

Beautiful historic hotel. I loved the “old world” lobby, moody bar/restaurant.