Nice and pretty reception, thankfully for your help

Walking for 10 minutes to Jesmond Metro station. But go to city centre need to walk extra 10 minutes. Not too convenient for family with young kids. It’s ok for adults of this walking distance.

Every room is upstairs but there is no lift in the hotel. A receptionist promised me that there will be someone help with my luggage, however, I was told that no one can help me with it when I need this service. And, the pub on the ground floor is very noisy in night. Also, the room is very dim, no enough lights in the room.

Rooms shoddy shower leaked ontofloor taps loose ,holes in net curtains, electric socket coming away from wall continental breakfast nothings like advertising £50 deposit for damages which you have to chase them for ,paid 2 nights stayed 1

Fine budget hotel

5 year old son had nose bleed. Told staff they never changed my sheets and I stopped another 3 nights after and then was charged on check out for blood on mattress cover worst hotel experience iv ever had

The staff were really helpful. The hotel was not particularly clean, no lift (wasn't advertised). Wouldn't stay there again.

The staff were lovely but that is about the only thing good about this hotel. I know i picked a cheeper option so that’s on me but the bathtub was dirty from the previous occupant the curtains were broken so every morning would get hit with the sun. You can also here every single thing through the walls, water is especially bad any time someone uses the loo or goes for a shower you can here it like it’s in your bedroom. The bed im sure the mattress hasn’t been updated in years as it’s hard as a rock. Very outdated although i wouldn’t usually care about the design the hallway leading up to the rooms smells so musty. I ate on the first night i was there they were out of fish and chips so had the scampi although it was more like rock pellets and inedible. I’d say this hotel is good if your a party goer and just want a cheep night to stay but if your just visiting friends and family like i was go for the slightly more expensive option.

Friendly staff. Great location. A very 'down at heel' establishment, I'm afraid. The most uncomfortable bed and shabbiest room that I have stayed in ever.

when we arrived the staff were very nice. went up to our room and very small especially bathroom shower was very poir was getting outside the shower cubicle wet. when in the shower the floor was very slippy. went to open toilet door and the handle came off as was just hanging on with 1 screw. contenental breakfast was disapointing didnt offer soya milk for allergies as i need this milk.

The room was adequate and provided what it needed. The bathroom was definitely not cleaned properly in a long time with a buildup of mould in the caulking and behind taps. Be mindful when booking that the bar downstairs is popular with a student party crowd (not too unusual with the area) so the music is loud until the early morning. Overall not a bad stay just not a great stay.

Shower from room above leaked into bedroom onto bed. Apparently this had happened before

Young hotel receptionist was very friendly and helpful

Ok for a 1 night stay. Staff seemed friendly enough. Room whilst generally clean and bed comfortable was in need of a makeover. There were dusty areas in the corners of the carpet and the shower cubical leaked, as there was no where to hang towel whilst in shower put on floor outside and it got soaking wet. Guess you get what you pay for. Had to pay a £50 security deposit whilst this was made clear when booking I have never been asked to do this before and I have stayed in many many hotels. Also very inflexible with parking. Wanted to pop and get coffee in the. Morning but was told car had to be removed by 11 else I would get a parking fine. Couldn’t even extend for an hour. Close to city centre.

Great host very helpful beds very comfortable nice big room.great location

I liked the TV and WIFI, and the bed was comfortable. I found the shower hard to manage. The room was a bit shabby and the noise from the bar downstairs was loud but it all went quiet at 11 when it closed.

Very clean. Maybe some pillows could be replaced soon. Friendly and helpful staff. Breakfast offered. Close to the city centre

It was okay

Grotty place, will not stay again

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