Terrible service - The reception lady was extremely unhelpful and showed zero sympathy to me, an ill guest. I got fever and was very sick. Thus, I wanted to order room service (even though my room is right next to the hotel cafe - you can picture how uncomfortable i was). When i dialled the number on the menu, it got to the reception. The reception lady insisted me to dial the number again, which i did and it is the same. First, the lady told me she did not know the room service number - which is ridiculous and unacceptable. Even though they are using a third party for room service, would it be that hard for the reception to have the menu themselves and know the number? Second, when i explained to her I was sick and i needed room service. She simply said i am sorry but you need to come downstairs to meet me in reception. I proposed to give her the order number and she help me to dial. She refused to do it. I was pretty upset. If i were okay to go downstairs, why would not I go to the cafe just 4 steps away from my room? At last, i hung up the phone with extreme disappointment. I figured an alternative way to order room service is online (which does not have English version btw) - another ridiculous point about the lady that she does not know this way to order. I have never been this upset with a hotel before. Do not expect basic courtesy from the reception lady. And Wifi sucks too! Took minutes to load video or pictures.

When we first arrived the

ravi de notre séjour, la chambre était propre, le seul bémol, pas de fenêtre vers l’extérieur. le personnel au top, d'une gentillesse et d'une amabilité. toujours prêt à vous aider et à vous donner des conseils. Merci à Maria (service petit déjeuner) pour sa gentillesse , sa joie de vivre. hôtel bien placé ( place hercule), on peut tout faire à pied. a bientôt

Very noisy as directly under the roof terrace. Noise until gone midnight

Comfortable rooms with friendly staff in a traditional patio setting.

Alles top.

Positiv: - Sauberkeit des Zimmers - Freundlichkeit des Personals im Frühstücksraum und an der Rezeption - Reichhaltigkeit des Frühstücksbüffets - die schönen Innenhöfe des Hotels - ruhiges Zimmer trotz der umgebenden Restaurants und Bars Neutral: - von der Kathedrale gut 20 Fußminuten entfernt Negativ: - die im Toaster aufzubackenden Industrie-Brötchen

Habitación muy acogedora, personal amable y atento, y ubicación excelente.

Lovely clean spacious room and bathroom.

Perfect!

Great ambience and location.

Very comfortable

Beautiful place to stay

Nice hotel. A lot of places to eat around. The people were wonderful.

Clean rooms and easy check in. Great staff and the rooftop terrace is great with very friendly staff.

Location was super - walkable to all and near great cafes, bars, restaurants in vibrant part of city. Service and front desk staff were excellent. The hotel is different as it surrounds a cool outdoor exposed courtyard. Our room was plenty large enough, comfortable bed, updated bathroom. The room had obviously had smoking guests recently as even with AC and window opened, the smell continued. Not too bad, but it might help to do some cleaning aimed at smoke smell.

Great experience from start to finish. The staff are the most helpful and friendly i have ever come across. Reception were super friendly and helpful

Increíble ubicación, barrio de locales, toso a pie El staff del hotel súper servicial Regresamos al mismo lugar 1000 veces

호스트와 조식하는 식당 직원 모두 친절하였고, 호텔 내부가 아기자기하고 너무 예쁘게 꾸며져 있어서 너무 기분 좋은 숙소였습니다. 세계 여러 나라 여러 숙소들을 경험했지만 가장 예쁜 호텔중 하나입니다. 세비야 여행가시는 한국 분들 꼭 이용해 보시길 추천합니다.

Cómoda habitación