Terrible service - The reception lady was extremely unhelpful and showed zero sympathy to me, an ill guest. I got fever and was very sick. Thus, I wanted to order room service (even though my room is right next to the hotel cafe - you can picture how uncomfortable i was). When i dialled the number on the menu, it got to the reception. The reception lady insisted me to dial the number again, which i did and it is the same. First, the lady told me she did not know the room service number - which is ridiculous and unacceptable. Even though they are using a third party for room service, would it be that hard for the reception to have the menu themselves and know the number? Second, when i explained to her I was sick and i needed room service. She simply said i am sorry but you need to come downstairs to meet me in reception. I proposed to give her the order number and she help me to dial. She refused to do it. I was pretty upset. If i were okay to go downstairs, why would not I go to the cafe just 4 steps away from my room? At last, i hung up the phone with extreme disappointment. I figured an alternative way to order room service is online (which does not have English version btw) - another ridiculous point about the lady that she does not know this way to order. I have never been this upset with a hotel before. Do not expect basic courtesy from the reception lady. And Wifi sucks too! Took minutes to load video or pictures.

Location was good, room was nice, breakfast could be better.

Otimo quarto, limpeza e funcionários sempre dispostos a te ajudar.

This hotel was one of the most beautify and characteristic places I’ve ever been! We were welcomed by a lovely member of staff that was very helpful and customer focused. The double room was of a good size and the bathroom was also of good size.The room had everything you needed. The hotel is inside a colourful courtyard with so many amazing plants! When the roof is open, the whole place lights up! Thank you for our wonderful stay!

The staff were excellent. Great location. Room larger than normal for a European room. Great shower!

Clean room. Close to historic centre. Breakfast was a bit disappointing.

Hotel is full of character. Located in a large square where the locals com to eat and drink. 20min walk from all the main points in central Seville as well as Triana. Very good value for money

When we first arrived the

ravi de notre séjour, la chambre était propre, le seul bémol, pas de fenêtre vers l’extérieur. le personnel au top, d'une gentillesse et d'une amabilité. toujours prêt à vous aider et à vous donner des conseils. Merci à Maria (service petit déjeuner) pour sa gentillesse , sa joie de vivre. hôtel bien placé ( place hercule), on peut tout faire à pied. a bientôt

Very noisy as directly under the roof terrace. Noise until gone midnight

Comfortable rooms with friendly staff in a traditional patio setting.

Alles top.

Positiv: - Sauberkeit des Zimmers - Freundlichkeit des Personals im Frühstücksraum und an der Rezeption - Reichhaltigkeit des Frühstücksbüffets - die schönen Innenhöfe des Hotels - ruhiges Zimmer trotz der umgebenden Restaurants und Bars Neutral: - von der Kathedrale gut 20 Fußminuten entfernt Negativ: - die im Toaster aufzubackenden Industrie-Brötchen

Habitación muy acogedora, personal amable y atento, y ubicación excelente.

Lovely clean spacious room and bathroom.

Perfect!

Great ambience and location.

Very comfortable

Beautiful place to stay

Nice hotel. A lot of places to eat around. The people were wonderful.