Loved all the details including daily tours of the hotel and its history, the art, the pisco sour class, 24 hour access to cacoa tea and the wonderful concierge staff.

Fantastic place, we stayed here last year also, the stuff are really amazing specially Waldy, very helpful on everything, great location.

Excelente localização , funcionários muito atenciosos e prestativos . O ponto negativo é o barulho ! Um entra e sai de pessoas no andar , portas batendo e um elevador que fazia ruído em todo o andar . Impossível de ter uma noite de sono tranquila

Lindo o palácio , bem localizado, café da manhã excelente!!

Great location in Cusco. The hotel can enjoy an upgrade. Breakfast was top notch.

restaurant, idoor garden space, gym, spa and steam, art gallery

This hotel stay was wonderful! The staff was so very welcoming and helpful. The property was beautiful and extremely cozy. I would definitely return and stay here again.

Beautiful hotel with very well appointed rooms, lovely communal areas with places to sit and friendly, helpful staff. Great breakfast and lovely bar area. Location is excellent - you can walk to Cusco centre and around the area from the hotel. Only down side is the rooms are dark.

La ubicación no me gustó mucho

Convenient location!! Excellent stay!!

El servicio, el recibimiento, las atenciones fueron al 100%. Tuvimos una hermosa estadía. 😃❤️

Todo de maravilla. La habitación no contaba con aire acondicionado, sólo con calefacción. En la época en la que fuimos (abril) hacía bastante frío. Con los cobertores de las habitaciones fue suficiente.

Excellent staff, attentive and friendly.

We had some initial issues with our room - smell of sewage and poor functioning shower. Staff helped us to move to another room but this one did not have air-conditioning. Third time luckily we were fine. Staff at the hotel, were good. Special thanks to Josver who was excellent.

Great hotel

Great hotel, well located for main square area but without being in the hubbub. Staff are fabulous and rooms well laid out.

Everything was excellent—the service, the friendliness—simply excellent. Just one observation: the rooms do not have air conditioning. Not everyone likes AC, but if you are accustomed to it, be sure to mention it to the concierge; they will help you out with a portable unit. They find a solution for everything. Excellent staff.

Excelente servicio por parte de todo el Personal, spa muy agradable con varios servicios, desayuno muy completo.

The staff was very attentive to our needs. My wife received oxygen as soon as she arrive due to the altitude sickness. Providing a schedule for spa time outside of the office hours was handled well by the concierge. All in all, I highly recommend this hotel to family and friends!

El hotel es una belleza, el personal inigualable, desafortunadamente la habitación que nos tocó tenía un olor extraño que nunca pudieron resolver. Definitivamente volvería, pero no a la hab 310