Premier balcony room overlooking beach with view if the whole bay, from the pier to the great orme

The room was lovely and cosy and the bathroom was lovely too. I would definitely stay again. I just want some hash browns and more sausages on my breakfast plate. As I saw on the Welsh breakfast menu but I never got that choice. The staff were lovely.

Nice

Yes

Room next to lift make the room noisy and pictures had a bath but only had a shower

Yes

Excellent breakfast, great check in and very friendly staff.

Staff was excellent

Sauberes Zimmer

..Shame no entry grnd floor to car park, had to go out to front,down street and arrive carpark Had twin room but one bed felt collapsed.(near door)

Zeer goed hotel. Indien je een kamer krijgt naast de lift, gelieve onmiddellijk een andere kamer te vragen. Je hoort de lift constant in je kamer. We kregen direct een andere kamer. Goed restaurant, vriendelijk personeel.

Great stay in a lovely hotel in Llandudno. Great location, right on the promenade and close to the pier. Nice breakfast and good friendly staff.

Well presented, clean and comfortable room. Would have preferred sea view. There was no safe in the room which I was surprised about, no place to keep valuables.

I am 82 years old and took a fall in the shower because there is nothing to hold onto. I called in advance to tell them I was unsteady, but nothing was done to prevent this. I slipped and was stuck in the bath and have a huge bruise on my right side. This was reported to reception and noted in their accident book. Apparently, others have reported a similar issue.

Breakfast could be improved as some of the items very dried up andhard possibly due to either over cooked or being under the heating lights

I am extremely unhappy about the way I was treated by the receptionist. Although I booked a double room, she stated there was only 1 person booked in. Despite showing her the confirmation she insisted I was incorrect, embarrassed me in front of all the other guests at the desk and called her manager over who eventually agreed that it didn’t state anywhere on my confirmation that only 1 guest was booked in. We use Hotels.com all time and are gold members. This is not what I expect of your hotels!. I am extremely disappointed.

Never disappointed with our stay at this hotel. Staff are friendly and efficient, room very clean, comfortable and quiet. Location excellent. We will definitely be booking again.

Very comfortable bed. lovely complimentary toiletries. I feel it needs a better more sociable lounge.

It was excellent couldn’t fault it stayed before this in 2022 would definitely stay again

Extremely impressed with the excellent service throughout our stay. Very nice double room which was spacious, clean and comfortable. We had an evening meal in the restaurant and the food was absolutely perfect and delicious - the staff couldn’t have been more attentive. We will definitely return and will recommend to our friends and family.