酒店服务周到，海边环境优美，还给我全家升级了套房，非常感谢！

Awesome! Very good!

Clean room, amazing staff and an all around great place!!

Good value for the price. The resort was very clean and the pools were lovely. The beachfront is small but it wasn’t crowded. The food choices were limited but all were very tasty. The staff was very attentive at all times.

• Pesticide smell significantly noticed in the room, but even though a big cockroach was found running on floor!! • Food was bad, with no verities, lived mainly on salad, fruits, Pizza and boiled eggs. All cook done using margarine. Bread was of low quality. Asked for butter for toast, margarine was given. • Gulf beach is horrible, no way to enjoy swimming. • Staff are good, helpful and welcoming.

We originally reserved two rooms with an ocean view and a balcony. When we arrived, the hotel was full and we were offered one suite with 3 separate bedrooms located on the main floor - no ocean view and no balcony. Also, we could not leave either the window or the curtains open. We were moved to our originally reserved rooms the next day after which we had a lovely time. Thank you Juan.

The room was so bad at was smile so stink I ask to change the room and nobody response

Excelente hotel

El persona fue muy amable desde el principio hasta el fin

Buenas instalaciones

The room was always spotless. There was a water leak in our bathroom which was mildly annoying- we had to put on sandals to go to the bathroom in the night. The food was good and the waiters were fantastic.

This is our fourth time staying at Cancun Bay Resort. Our room was always clean, the restaurants are great and the margaritas are 10/10. Our server, Ramses, made this trip fabulous and our bartender, Jordan, recognized us from previous years. As per usual, we I’ll be back again

Staff was very attentive, food was pretty decent for all inclusive.

Very clean. Outdated rooms but very clean and comfortable.

Staff was good, room clean, no chairs in room or on deck, food was ok not enough Mexican food

The room was spotless ,service very attentive , great food, and hot water in the room !!! I will definitely go back to that place !

The food was there downfall

Friendly and accommodating meal service staff. Hotel was technically wheelchair accessible, but was not wheelchair friendly. There was not enough room between tables in the dining areas to maneuver a wheelchair or rollator. Ramps were an afterthought. When one ramp would end, you had a very narrow space to cross to the completely opposite side to maneuver the next ramp.

Very clean,helpful staff,wonderfull animation team. It would help to have internet in the rooms

Algunos meseros no atienden bien, se enfoca en turistas de ciertas nacionalidades supongo por las propinas. Han bajado en la calidad del servicio