Buena ubicaciones

Booked an Executive room but was advised on arrival that the club floor was under repair. No refund offered. Received verbal advice that I had benefits but they were not explained (or used)

EL PROBLEMA ES EXPEDIA SON MUY DESLEALES JAMAS LOS RECOMENDARE, ME HICIERON MUCHO DAÑO ES UNA EMPRESA FATAL EXPEDIA LO PEOR

Attentive and helpful staff! Sauna and Steam were ell maintained. Breakfast buffet was a bit pricey for what you get.

Great location!

great location

Bien

Perfecto !

Check in kept us waiting for our room well after 4 pm.

Great stay

The construction was annoying and smelly and loud but what can you do

Highly recommend everyone was so helpful and kind will be staying here again

At the time of the check in (my check in was at 3 pm), I had been told there is another customer requested for late check out, and they could only give me the room by 5 pm. No refunds, no sorries, in fact initially they only told me my room will be ready at 5 pm. If I asked from a hotel for an early check in they would ask half day charge, in this case, I asked for managers, they given me wrong emails (emails bounced back), and the manager told me that they will do this right, and she never showed up. Then last night of our stay at 5 am and 5.30 am in our one bedroom suite, we had the fire alarm went off - only in our room though. When I called lobby, they said "yeah that happens sometime" again no apologies what so ever. The fact that noone cares about you as a guest at high end hotel with a suite room guest. Tells a lot. Strongly recommend to stay a nearby hotel since, Polanco is the place to stay.

Un hotel muy bien ubicado! Perfecto! Cuidan cada detalle

Great location and friendly staff!

Great location, clean and comfortable rooms, staff was very friendly and helpful when needed. Very professional and comfortable spot.

Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent

O hotel está super novo. O quarto é bem confortável. Atendimento exclente e várias opções de restaurantes no próprio hotel

Bastante bien

Great staff and amenities. Neighborhood very upscale and safe