I have booked a deluxe room but they gave me a superior room. Room smells cigarettes and humid wood which is very unpleasant. I didn’t ask for any morning call but they called me at 6am!! The staff called Darika that helped me check in has a unwelcoming attitude and not helpful at all. The location of this hotel isn’t great and far to anywhere. Overall speaking, if you are looking for a stay at Titanic like hotel to get a nostalgic back to 80s feeling, here’s the place. I regretted so much in picking this hotel as my anniversary stay.

冲凉浴室去水位有水塞情況。

房間很大，裝修大氣優雅，歩行到牛津街大約20/30分鐘，酒店後門就是地鐵、火車站，有2、453巴士經牛津街，屬旺中帶靜的選擇，碰到優惠價，性價比還是很高的。

洒店交通方便，服務態度友善細心，早餐豐富選擇多，房間寬敞舒適，酒店設有泳池（小朋友有時段限制），下次有機會會再入住。

Awful service. No attention to detail, unwilling to help.

Wonderful Hotel !

Amazing stay, room was clean, breakfast was great, afternoon by the champagne bar was wonderful, would stay again! The staff were super friendly and helpful.

This was my second visit. The room, like before, was nice and clean. I got a great rate on an executive room, much appreciated. All I would say is that the rooms on level one do look out directly onto customers drinking in the palm court, so privacy is a problem on that floor. Other than that, it was a very nice stay!

Great

Great

Great

Great

Amazing

Great

The best hotel in London

Everything including service was great, it was jusy that the rooms seem a little dated for the price, also there were hardly any sockets in the room which was a little annoying.

Todo muy bien perfecto

La comida excelente todo muy bonito y limpio y la atención excelente

Still my preferred hotel in London.

Great hotel! Room was large and hotel was clean and well decorated. Breakfast was great