Good

The hotel was very dirty in communal areas mainly but also in the room. The plugs were coming out of the walls. The tap dripped. The coffee filter glass pot was cracked so couldn’t make a coffee. The beds and pillows were comfortable though and the staff were very helpful.

There is no view of the water you can see mountains. The room was dirty and wasn't properly cleaned as there was a chewing gun stuck to the floor. They didn't gave us any fresh towels for 2 days and there was no cleaning in between. I stayed for 3 days not a single change the sheets or towels . Not going back for sure . Also the electricity went out for 10 minutes for the room. I tried calling the front desk no one answered

They had cockroaches and I have videos to prove it! Disgusting

The hotel is under renivation which was not clear when I booked. The staff were very helpful. The Room was clean and comfortable. It is not clear vhen the renivations will be complete and the hotel fully open

It was ok

Great location. Friendly and helpful staff. Our deluxe room was acceptable with a view of the lake. Enjoyed the complimentary daily passes to visit the resort pool.

The room was simple enough. The bed was reasonably comfy. Pillows were meh. The property was in disrepair. We walked off the elevator to see old, worn, and torn carpet alongside missing baseboards. The space looked like it hadn't been vacuumed in months (if not longer?). There was an awful bench outside the elevator in the parking area. It appeared to be from the 80's and not cleaned since then. It looked absolutely disgusting. Why bother keeping such an awful piece of furniture? There is no way anyone is using that filthy thing. Just throw it out!!

Our room itself was clean but the property was a bit of a mess. It was hard to get through the hallways as there was so many bumps in the carpet. The location was nice and having underground parking was convenient. Hopefully they'll be able to renovate.

The room was filthy, the shower hadn't been cleaned, the entire place is in disrepair; not just the room we stayed in but the entire hotel. The cafe is closed down and empty, the vending machine didn't work, the air conditioner was loud and didn't cool the room. I could go on. Do not stay here!

Carpets in the room were filthy dirty. Appeared to be some painting and updates going on in hallway.

This property did not resemble the pictures posted on the Expedia booking site. The fountain in the courtyard was not functioning and was full of green water. The plants in the courtyard were brown and dying. The function rooms, fitness room and restaurant were all closed. We received free underground parking because there were only a few guests. We were given a room on the 4th floor with a nice lake and mountain view but the windows were dirty and there were cobwebs behind the curtains. The baseboards in the hallways had all been removed. The paint on the walls was chipped and the wallpaper was peeling. One corner of the bathroom vanity was held on by tape. When I had a shower the tub filled to above my ankles and took forever to drain. The toilet handle had to be held down until it would flush. The smoke detector on the ceiling was blocked with cellophane. The bed was comfortable. We had to crawl under the desk to plug in the coffee maker to a power bar. We asked for a different room the next day and were given a room in which the toilet didn’t work at all. The second room had a fridge which didn’t close. We just wanted a room in which all the amenities worked. The staff at the desk finally changed us to the 3rd floor and although it had the same run down atmosphere, the staff member checked it before we were given the key and everything in the room was functional. This hotel needs a complete overhaul.

The lobby looked very nice but that changed when we got to our room- first room had a black hair in the bed, the cover for the fan in the bathroom was missing and it sounded like a jet plane, the carpet was dirty and wet in spots and the tv did not work. Requested to change rooms, which they did without question... second room was marginally cleaner but the whole hotel is very run down and in need of repairs- wallpaper peeling off the walls, floors in the elevators are worn out, windows in the room don't open properly and the courtyard is a filthy mess- water in the pond is dk green with algae. Would not recommend this hotel to anyone and although the price was reasonable, it was not worth the money. Location is convenient to the downtown area but that's all it has going for it. Very disappointed

I have no idea how the hotel was. I didn't get to stay there because when I showed up to check in, I was informed that my room reservation was not in the hotel's system. Expedia did not send it to the hotel. After about an hour of phoning and driving I found another room to dtay. I unfortunately had to spend $150 more than I wanted to on a room for that night.

Doing renovations so some

The property has potential to be good. But it was very poorly maintained, very outdated and a lack of furniture in the room. Cleanliness that was another story my two-year-old would make a better job of cleaning it. What a shame, a beautiful building, but completely rundown I will never stay there again

Cons: Carpet had stains, dust webs on furniture and bath tub that was aged. Pool, fitness centre were Closed. Pro: Free use of Harrison resort's pool, towels were clean and good quality, bed was clean and comfy.

There was nothing to like about this trip to this hotel. I was going with my nine-year-old granddaughter, and there was outlet covers missing, electrical issues, a damaged tub that she got hurt on. No lights, there was one lamp in the whole room and we had to move it around, with the electrical issues. It was a horrible visit, and the manager was supposed to call us back, it’s been over a month and I haven’t heard from him after two or three phone calls. Do not ever stay in room 204, especially with children.

The room was not very clean.

No Beach view Under ground Parking good