Room facilities old Shower vacet broken Mirror full of stain looks scary Dinner tasted awful Breakfast ok Staff friendly

They have been very helpy with my lost baggage during my stay, and always see them with big smile on face! And great comfortable room as well! We come again next time !

Check in was efficient and friendly. The rooms were clean and sufficient for our stay but didn't use the restaurant or the gym. Convenient location for us and plenty of parking available.

Reasonable room rate but staff with a no can do attitude and a bed with mattress springs that felt they were on the surface

Clean, spacious hotel. Welcoming staff.

Staff great room clean

Yes

Very helpful staff

Great food, pleasant staff. Rooms are desperate for a refurb. Gym is tiny but reasonably well appointed.

Started great by being offered a complimentary upgrade but, things went south after that, room was poor with unsafe electrics, cracked bathroom sink and stiff controls on the shower which took considerable effort (using both hands to operate)

I booked this hotel for my elderly parents as my mother had a hospital appointment close by, she is quite poorly, the staff went above and beyond to make sure they were comfortable ! she had a special meal cooked for her that she could eat (she has this was not on the menu and also they also made her an oatmilk porridge for breakfast) this meant so much to her as she is frightened to eat out normally. The hotel was spotless.

Generally pretty clean

Stanza grande e pulita. Letto comodo

Staff weren’t particularly friendly or helpful. You almost felt like you were an inconvenience. The only friendly member of staff were the catering staff at breakfast

Dust behind sides of TV . Shower water pressure low. Ironing board cover needs replacing. Nice breakfasts. Helpful and friendly staff, reception and dining area and cleaners.

Clean room, friendly staff

Friendly staff, been a few times here now and the friendly, helpful chef now knows us so that’s nice. Had a room upgrade which was really lovely so room bigger, bed bigger and really comfy, shower big enough to get at least 6 people in, will consider an up grade in future.

Things are of the same standard as the last time I was there

The evening Receptionist Charlie, he showed me excellent customer service. I was allocated room 229 and I asked Charlie for an additional electric heater because the room's heating unit wasn't heating the room to my likeing. Within a few mins, Charlie was knocking at my door with the heater and installed it. Lovely guy. Room was clean, lovely double bed with lots of pillows, the TV Chromecast App didnt work so I couldnt use my phone apps on the Phillips smart TV, Lovely white woodend blinds and thick blackout curtains adorning the window. Shower head was basic but the water temperature and pressure was nice. The bathroom underfloor heating was a nice touch to the room. Overal, I recommend this hotel for its comfort. Thank you Mecure MK team for helping to make my stay a memerable experience.

The cleanliness of the room wasn’t very good.