We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!

No hot water during our stay. No compensation offered. No one contacted us about the problem.

Staff were great. Hotel was clean and mostly updated. Bathrooms could use a refresh but overall a great value. Pool area was also clean and well maintained.

We booked the hotel for a hockey tournament. My son was yelled at in the hallway by someone in another room because he was a “hockey” kid despite the fact he was doing nothing wrong (I was standing in the door way while he sat on the floor holding his hockey stick). There was a drunk man wandering the halls one of the night and was screaming in one of the kids faces when we had come up from the pool and were sorting sleeping arrangements between parents/kids. The pool was open until 11pm and we listened to families scream and play in the pool as our room was just above the swimming area. Staff was not accommodating of any team based activities. Over all was not impressed.

Sketchy area

Good

Staff

The room seemed like it was renovated (flooring). Bathroom was dated. Staff were friendly. Breakfast options were the same all three mornings. No hot tub jets.

Rat traps, bad attitude at the front desk, and unclean facilities.

No the room was not spotless as the mirror was spotted - you could see the wipe marks. The cleaning staff was very courteous. Check in was very quick and robotic - the person in reception while informative did not smile and voiced her info very FAST and in low tones. She appeared angry but I did ask for her to repeat the info. For a senior with hearing issues this was difficult. Upon meeting the reception person again the following day I advised her that my hearing was limited and she did smile and raised her voice when speaking. The lighting in the room was excellent. I liked that you had recycling bins.

Very polite

Cleen rooms, good staff

Prefer not to be in an adjoining room, loud neighbour

Breakfast was good, some people complained about the smell

Friendly staff Well kept room and everything was just perfect

Good

Nothing

Hotel is basic. For the price point it works.

Staff was friendly except for one lady, my room was right next to the elevators… very noisy from the elevator and people getting in and out. Showers were cold to warm… overall it was an ok stay wouldn’t recommend! Overall I would give this hotel 2.9 stars out of 5.

Would not recommend