We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!

Be nicef there was a decent restaurant on premises.

“Excellent stay! The room was very clean and comfortable, and everything was well maintained. The staff were friendly, professional, and very accommodating. Check-in and check-out were smooth. We truly enjoyed our stay and would definitely come back again.”

Conveniently located, kind staff and a great breakfast included.

Spotless room, staff was very friendly and accommodating.

room was clean and nice- good spot for children - close to the agriplex and close to shopping. very central and easy to get to

The room was very clean and the staff was very nice.

Clean beautiful room! Great helpful staff

Room nice, toilet paper nose tissue very ruff

Staff was very nice, polite and knew her stuff.

Very clean room, staff were very friendly and knowledgeable about sites to see.

Needs were super comfy, room was pretty clean, location was perfect. My only concerns are the shower head is so loud and the hour tub isn't what it's advertised as. When we asked about the jets the person at the counter told us that they don't work. So don't list the hot soaker tub as a jacuzzi or hot tub!

Staff was friendly. Room was clean. Bed was firm. Buffet breakfast at the restaurant was appreciated. Lots of choices.

The room was clean and very comfortable. The staff were friendly. I will stay here again.

Good location. Beds were very comfortable, although one of matresses had a bad stain on it. The shower made a loud sqealing sound so not enjoyable. The pool is very small so not as it appears in the picture. Breakfast was not enjoyable as the restaurant had a bad smell so it was difficult to enjoy and they only had 3% milk for cereal.

Rates quoted changed at checkout, breakfast was absolutely disgusting, restaurant had an extreme smell. Bed uncomfortable, pillows uncomfortable. Heater and fan in room very loud. Bathroom fan loud broken, broken tiles, shower curtain ripped and rod hanging loose. Very disappointed in this stay. Needless to say I will not be returning.

Staff are amazing

Convenient for our business trip

My Guests left in one day. It’s terrible experience. Washing hands needed to go out of washroom they mentioned. Room was so filthy and bad They canceled their stay in few hours. I WASTED money for 2 Nights Stay But they left in Few Hours

Excellent staff. Excellent room. Beds good. Room quiet. Heat/cooling working well…and quietly. Pool and hot tub both open not at all crowded.