综合评分和评论 Extended Stay America Suites - Norfolk - Virginia Beach

Experience was not pleasant and didn’t get what I paid for

Comforters need to be changed more often

The room had a full kitchen but no plates, silverware glasses or cooking utensils. No bedding for the sleeper sofa. The room sleeps six but only provided towels for 2. The only positive was the size of the room (2 bedroom unit).

We were looking for a one night stay in the Norfolk area and this property had a 7.2 rating on Orbitz. It was a 2 at best. The check in person was on the phone - a personal call - the entire time we were checking in. Our (supposedly non-smoking room) room smelled of smoking so we went back to get another. No check in person in sight. Finally arriving and still talking on a personal call, she gave us another room. That room did not smell of smoke but definitely smelled funky. Then a large bug crawls across the floor. In the meantime, we can see the TV (which is bolted to the piece of furniture it's on) is blocking one entire side of the bed. We left.

The lobby smelt like cigarettes, the hallway and the elevator both smelt like mildew. The room itself smelt like someone workout and left. Feet smell, mold in the vents. The couch was stained and over used. The bedrooms werte BEYOND unsanitary.

The review I read online did not say anything wrong about the place. The first room given us is dirty the pull out couch have dog hair in it. We have to transfer to a different room but it’s no better it has roaches on it. In the curtains, cabinet, bathroom and even crawling in the floor.

The room was horrible it was dirty and poorly cleaned the houe keeping staff should all be held accountable. The pictures don't match the way the rooms look. I went out and bought cleaning supplies too sanitize the counter tops. I don't recommend this hotel too anyone. I hope this helps someone im not i wish i had taken pictures .

Very nice

Not the best place I didn't know people actually live there long-term and people were in this staircase hanging outside smoking cigarettes

Everything was great

I don't even know where to begin. When it comes to rating this place, it was absolutely horrid. Upon arriving there the lobby area where you check-in was extremely small and the staff could definitely use some pointers on customer service. The room was dirty, the hallways were dirty. The outside of the buildings was dirty and meanwhile, my vehicle was not parked there for more than 8 hours before someone broke into it and numerous Items were stolen from my vehicle, at this time I had to contact the police department which took them 25 mins to arrive. When the police arrived, they mentioned that this property gets burglarized almost every other day I questioned the staff about this and they lied right to my face, however, after speaking with the extremely unfriendly and rude manager who unbelievably was the General Manager) i mentioned to her that the police officer said that this happens all the time and she began to tell me that that had stopped after months of it going on. And it hasn't happened for a couple months, but that my vehicle was the second this week thats been broken into uhhhhhhhh...so hire some security on your property. What kind of establishment not only takes no responsibility for the safety of the occupants but she literally got defensive when I mentioned this to her. The building had a horrible smell and odor emitting from each floor without a doubt, there were people living there long term....she refused to refund me in full. #Ghettolife

Room was dirty. Pull out couch had trash and sunflower seed shells all in it. Cockroaches in the kitchen area. Remnants of cooking grease on the walls. We did not stay the night and ended up finding another place to stay.

My room was full of cockroaches. Stay at your own risk!

Yup

Place is a bit old and probably need some remodeling.

The only thing I liked was the beds everything else was terrible

Nothing really, i had no choice but to stay. Im waiting on my 100.00 deposit to get back on my card. I booked through a 3rd party and didn't know about the 100.00. I only stayed one night, when i was booked for 2 nights and why does it take so long for the money to come back on my card?

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Overall stay was good

There was blood stains on the original linen for the bed, when asked for a replacement we were handed another set of stained sheets. We complained on the rooms cleanliness and they came and vacuumed and sprayed air freshener, and brought a third set of sheets finally a clean set. Then the AC didn’t work after they cleaned and after maintenance came to check that he said the plug was finicky and had to be in a certain way. Instead of moving us to a safer room without fire risk they thought this was fine and had us stay in the same room.