The toilet & shower place is not good in cleaning

I stayed one night while just passing by Phoenix. It was a good hotel.

凌晨2点被垃圾车吵醒

The room smelled like cigarettes covered up by strong perfume. The room was very dingy with what looked like mud hardened in the corners. The hallways smelled like cigarettes. The pool had loud drunk adults. Overall very unpleasant. I would not bring my children back here.

Comfortable bed, clean room, great shower pressure location location location

Habitacion impecable y atencion de la recepcionista excelente

Great breakfast, clean room, clean pool, outgoing and kind staff. Loved our stay!

Never got there due to travel problems in the US. Still have not received the invoice I need because they declined to refund any of my money, regardless of circumstances beyond my control.

Rooms were big, breakfast fine, good distance to downtown

The staff was courteous. The room smelled.

The room was disappointingly dirty—there was heavy dust on the table lamps, and the toilet was not properly cleaned. I requested housekeeping for several days in a row, but no one ever came. The blankets also made me itchy throughout the night, and I ended up having to request fresh sheets and change them myself since the room was never made up despite asking for a week. Even the light bulbs were covered in dust. The room was disappointingly dirty—there was heavy dust on the table lamps, and the toilet was not properly cleaned. I requested housekeeping for several days in a row, but no one ever came. The blankets also made me itchy throughout the night, and I ended up having to request fresh sheets and change them myself since the room was never made up despite asking for a week. Even the light bulbs were covered in dust. I had two separate reservations—one for a queen bed at the start of my stay and another for a king bed later in the week, as my partner was joining me. When I checked in, I asked if it was possible to stay in a king room from the beginning so I wouldn’t have to check out and move mid-week. I was told they had updated my booking and assigned me a king room for the entire stay. However, when I got to the room, it turned out to be a queen bed. When I went back to ask about the mistake, I was told that the king rooms were already fully booked because they had switched my original king reservation, leaving me without the room type I had actually booked.

nice place and staff/\.room was large clean and comfortable.One issue. no wifi access in room 212 wifi was ok down at reception.. hope they fix it

Great location. Quiet and clean!

Very professional and courteous staff. The hotel is older, but well kept and clean. Very convenient being walking distance to many of the event centers downtown.

Rooms were spotless and the staff was courteous, especially Assistant Manager Candy was amazing. Candy fixed our AC and they also got the hot tub working where it has hot water the next day of our trip which was fast. We will be back i would say that I wish the Sunday lady who runs breakfast understood that the waffle iron needs spray so waffles do not stick,she was convinced it was for conditioning the waffle iron only. We own a commercial waffle maker and know you must spray each time. However, that is. Not a big deal this staff is great and very nice, so again we will be back!

We had a great stay.Thank you!

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Clean room and courteous staff

The hot tub was very cool, temperature wise. The pool was a nice refreshing temperature. The rest of the hotel was fine.

Courteous staff, clean room and filling breakfast. Conveniently located downtown.