Very good location, all staff are helpful and friendly. Room is clean and nice . I left a handbag on the chair in the bar, they help me to keep the bag and try to return to me. Th e car park is not in the hotel , you have to park the car in their parking lot, and call them come to take yr luggage and you walk 2 mins to the hotel.

酒店无可挑剔，坐落于卡尔卡松古城中心，古典豪华。由于卡尔卡松是一个占据制高点的军事要塞，所以要爬一会儿山才能到达酒店，不过，酒店提供上下山的专车接送服务，只需提前邮件或电话预约，即可享受。可惜的是，我们是在到达酒店后才得知有这项服务，如果酒店能提前告知该服务，那样我们会轻松很多。

飯店很漂亮，夜景很美

我与朋友一行订了五间房，其中，有4间房是等级比较高的房间，但是店方给我们提供的房间差别还蛮大的，我们理解古堡酒店的不相同，但是，在我与前厅接待人员交涉的时候，她们表达了各种不耐烦，这一点，让我在入住酒店时带来的总总期待和惊喜都消磨至尽，总体来说，这是一间好酒店，因为它所处位置的唯一性

Fantastic for all aspect.

Gran ubicación del hotel

Not very often you get to stay in a fabulous Hotel found within castle walls in a medieval city built some +800 years ago. An amazing experience for my daughter and I made all that more special due to five star service and extraordinary dining and amenities. Highly recommended.

Beautiful hotel Excellent staff

Beautiful property and a delicious dinner!

Our stay was magical. It was like stepping back in time and living in fantasy world. Carcassonne was where Walt Disney got his inspiration for Sleeping Beauty when he stayed at the hotel in the early 1950’s. Great location. Very helpful staff and great breakfast.

Beautiful location and hotel. Absolutely worth staying there. Room 306

Hotel muito bonito, numa localização estratégica dentro da cidade murada e com boa acomodação. Até aí tudo certo, mas um hotel 5 estrelas e com diárias de alto valor, não pode ter equipe despreparada para atender seus hóspedes. A clímax do péssimo serviço foi o tratamento recebido no bar do hotel. Precisam urgentemente reciclar sua equipe de atendentes.

Very lovely location within the medieval city. Large room that probably could do with some refurbishment, as in other areas of the hotel. Staff were generally good but ordered a cab to the train station and the receptionist ordered it from the station to the hotel instead. If not for the cab driver making contact we would have missed our connecting train.

Personnel tres bien Pour un 5 *, les chambres mériteraient une remise à niveau et de la modernité Attention au nettoyage des toilettes, un peu plus deau de javel serait bienvenue Tres bel emplacement et belle vue depuis la terrasse

Perfect location. Many dining shopping options. Hôtel restaurant excellent. Hotel bar excellent. Staff excellent. Perfect 3 days. Well worth the money. Cannot say enough about the trip start to finish. Every person we encountered was top notch. Wonderful!!

Uma experiência inesquecível. A melhor localização, equipe gentil e prestativa , acomodações muito confortáveis

It was an amazing experience. The staffs were very friendly and helpful. This hotel is beautiful and surrounded with medieval arch

The hotel is beautiful and the area around the hotel is also very pretty. The famous michelin restaurant was terrible, my food pigeon was really bad. Some other things were good, not for the price.

Prestations de qualité

Great place