The telephone in my room did not work. I wanted to order room service and had to use my cell phone. When I called the front desk they tried to connect me to the restaurant 3 times and no one answered. I explained I wanted to order drinks to my room and they did not even offer to help take my order etc. I had to go downstairs and get them myself.
I am paying for comfort and to be taken care of. I did not feel taken care of or comfortable here. We also went to use the bathrooms in the lobby and one of them was backed up with toilet paper.
Finally, last but not least, the TV was not set up either so we spent the morning in silence.