There are 2 sections of the hotel. One has ancient, uneven, steep steps and no elevator. They carry your bag to your room. You think you are having a hard time with the stairs because you've been traveling for 15 hours. But the steps are treacherous.
The staff, especially the dining and room staff, are friendly and accommodating. The front desk staff is smug, knowledgeable, grudgingly helpful, but they don't always pass requests on to the room staff.
If the hotel were even 15% less expensive I wouldn't have been thinking that I'd made the wrong choice.