We chose this hotel mainly because it was listed as having EV charging facilities. Unfortunately, the chargers don’t work—and judging from previous guest reviews, they haven’t worked for quite some time. Yet they are still advertised as an amenity.
When we asked the receptionist for help, the response was essentially a shrug and, “That’s not our responsibility.” Not exactly the level of service you expect when a key reason for choosing the hotel turns out to be unavailable.
If you’re travelling by electric car, don’t count on charging here unless you enjoy an unexpected adventure searching for a working charger after check-in.
Marriott usually stands for reliability. Unfortunately, this hotel seems to believe that listing an amenity is the same as providing it.