酒店把我们的订单遗忘了，当我们到达时，只能给我们一间房间，经过两个多小时的折腾，最后终于搞定，让我们的乡村之行整个不完美的开端。其他都很好，设备、早餐、价格、位置都很好。

I last stayed here in 2016 and sadly it has since got a bit tired. Public areas, stair wells etc could do with some TLC and like so many hotels staffing seems stretched. Room 8 was uncomfortably warm even with the windows open and floor fan on. The Spa facility is at another establishment and attracts a £10pp fee so photos are rather misleading. Restaurant was very good with excellent staff. On site parking was limited and pretty tight but managed to find a space. Overall I enjoyed my stay, staff were friendly and did their best but some investment is needed to lift the Noel Arms back to its former glory

While I appreciate this is a historic and therefore old property, which is what attracted us to book, the building could do with some tlc. The outside of the building windows looked dreadful and need repainting, particularly back of the building overlooking the car park. The inside walls up the stairs and in corridors need painting. It needs a refresh as it is looking tired inside. Having said that we enjoyed our stay and had a very good time. We would stay again.

The Noel Arms Hotel was very comfortable, and the staff were so kind to me. A lady at the front desk helped me many times. When I had trouble, she understood my English and spoke to me slowly. Thanks to her, I felt safe and relaxed during my stay. I truly enjoyed my time here.

The room was larger than I imagined it would be. All the staff were very professional. The food was delicious.

The service from the staff was fantastic; the food was wonderful; and great location

The room was comfortable, though not well equipped with regard to a hairdryer plug near a mirror!. Staff lovely would use afain

Room was clean, bus top across the street, nice staff. The breakfast portion was small and could have been fresher.

We payed £200 a night for B+B and the room we were given room 5 wasn't up to standard. It felt damp had paint flaking off a shower with no adjustment, if you were 6 food you have to bend down to get under and the bathroom door would not close. If you open one wardrobe door they all came open, The food was ok on our first night and very nice on our second but over all the hotel needs a big refurbishment and certainly not worth the price we paid.

The staff were really friendly and helpful,excellent food and a nice room

Basic room we were in room 14 which was quite noisy throughout the night with a fan outside continuously blowing didn’t get a very good nights sleep breakfast was good staff very friendly

Rooms and parking great- bar great- breakfast although it seemed generous- just didn’t meet the mark

Issues with room ignored even though they could have been resolved. Staff indifferent. Breakfast was just ok

Hotel is really nice, clean, in a great location. Rooms are spacious, bed was really comfy although pillows were quite hard. The hotel is a little tired in places but pretty good overall. Breakfast was good but wasn’t overly prepared for a lot of people turning up at once so became a bit frantic. Some of the breakfast was cold a couple of times purely because of the waiting times. Staff were really friendly and the bar was well stocked. Parking can be a bit tricky at times. Overall, very happy.

Good choice for breakfast and enjoyable as was evening meal

Wow, what a fabulous weekend. Such friendly staff who made our break memorable, special shout out to Tia and the manager (who both work non stop to ensure you enjoy your stay) and the lovely, friendly lady at breakfast. So sorry we didn’t get all names. Nothing is too much trouble. We ate at the hotel for dinner and lunch and the presentation and food is exceptional. Room was lovely, much more spacious than expected and quiet. Enjoyed the spa at the sister hotel and a very relaxing treatment. Already planning our return. Thank you.

Wonderful hotel. Fabulous service right in the middle of Chipping Campden which has more toffs per capita than any other Cotswold village (fact check). Once I'd learned how to wear my scarf in the correct knot I was soon accepted by the champagne quaffing locals and proceeded to have a ripping time. I shall of course return.

Everything was perfect as our last visit

The room was dated. The wardrobe (dated 1960) had a broken handle and a broken closure device. The toilet roll holder was falling off the wall in the bathroom. However, the room was kept very clean. All the staff at the hotel were pleasant and attentive.

Really lovely hotel, friendly staff, good food and perfect location