Good location,friendly staff.

酒店位置很好 紧靠中央车站 地铁出行非常方便 酒店卫生和早餐都不错 只是盖的只有毛毯很硬 比较不舒服

The room was clean, quiet and comfortable. Breakfast was good, and always had hot water for showers. Also good servce.

Spacious modern room with all amenities overlooking g courtyard quiet and warm. Efficient staff and check-in checkout.

Hotel bem localizado no centro de Palermo. Bom atendimento e café da manhã adequado. Com bom preço, tem ótimo custo benefício. A garagem é de difícil acesso mas essa é uma característica da cidade.

The room was clean and very nice. Great breakfast. Staff was very helpful.

Stuff was very helpful.

la posizione di questo albergo ti permette di girare con calma e relax la città, lo staff e il personale sono estremamente gentili e disponibili affinchè tutta la vacanza vada per il meglio

La stanza pulitissima un po’ rumorosa il mattino alle 7,30 perché sotto la sala pranzo ma per noi era la sveglia per alzarci è il personale molto cortese Posizione ottima al centro di tutti i siti da vedere

very courteous and friendly staff.

La chambre était propre,un peu vieillotte surtout la salle de bain Mais dans l’ensemble ça été Le personnel à la réception a été très courtois , souriant et prévenant. À notre arrivée , une table à l’entrée avec verre à pied et procceco Très agréable

Room clean and great service..

Beautiful environment, variety food, fair price👍

The breakfast options were may including healthy options.

Room smelly and very small. Definitively not a 4 star hotel. The staff was helpful as long as you don’t ask anything outside of the ordinary, otherwise they don’t show any willingness to help. We asked for a cancellation at the last minute due to an issue with our travel arrangements and also given the condition of the hotels and they even did not try to entertain the idea of a partial reimbursement.

Staff very helpful. The hotel infrastructure is tired.

Street outside was busy busy busy

Check-in was horrible. My husband stopped car near the hotel. I went into the hotel lobby. The female staff was supper snubby, the way and tone she tlked to me showing she does not think I am qualified to walk into this hotel. I told her I reserved parking and showed her my message to hotel on hotles.com. Then she laughed laudy at me and rolled he eyes. She said, "we decidef not reply to you. Ha ha ha." I said I would call hotels.com, then she said there was a spot available for 2 days. There is no door man, no luggage staff, no valet parking. She was the only one working in the hotel according to her. Can't believe a 4 star hotel like this. She gave me a map and told me how to drive to the hotel, and she said she would told me how to get to the garage when we drive here. The road she pointed out to me is one way and she tols me to drive against the one way road! I wonderif she really doesn't know it or intentionally told me wrong info. More than half hour later, we reached hotel. I brought some luggage with me in hotel and my husband was in car waiting. The same female staff said, "Ther eis no need to bring luggage. You can drive intp garage and take luggage in from there." I said "You did not tell me". She laughed again, "You did not ask. Ha ha ha". It was her said she would tell me about garage when we get here. What a terribel staff and a horrible person she is! The garage is very squishy and has steel prick sticking out on wall corner. The room is dark and super noicy.

They didn’t have iron or ironing boards in room . Had to go downstairs to iron . No water in the room , they said we don’t offer water . Gym was in pathetic shape , old machines didn’t work .

They put us in a room below one that was under construction. So from 7am to 10pm there was constant banging. Bugs in the bathroom. Room very small and dirty. Staff tried to charge us multiple times for facilities we did not use. Worst hotel we’ve stayed in in any country.