I would strongly caution anyone considering staying at this hotel. During our stay, we were placed in a room with visible mold. After reporting it, we were moved to a second room that also had significant mold. As someone with mold and dust allergies, this caused serious concern, and both my son and I experienced worsening asthma and respiratory symptoms.
The most disappointing part of our stay was how management handled the situation. Instead of taking our concerns seriously or finding a reasonable solution, we were told we could leave—even though the city was fully booked and we had already paid over $1,000 for our stay. We were even told it was our fault for not travelling with enough emergency money, which I found completely unacceptable.
To make matters worse, after being out all day, we returned to discover the television in our room wasn’t working and appeared to have been damaged before we arrived. Rather than simply addressing the issue, staff documented it in a way that made us feel as though we were being blamed for damage we did not cause.
I have worked in hospitality, and this is not how guests should be treated. Cleanliness, safety, and professionalism should be the minimum standard. Instead, we were left feeling dismissed, blamed, and concerned about the health risks of the accommodations.
Based on our experience, I cannot recommend this property. I hope management takes these concerns seriously and improves its room inspections, maintenance, and response t