Very kind and attentive staff. Room was clean and well maintained. Beautiful facility.

Clean room and friendly staff!

Room was great, city view has a bit of street noise at night. All staff was wonderful.

Staph in the room were excellent. It's a beautiful building and the food was very good quality.

Great staff. Excellent breakfast.

The facility is amazing. Very consistent with Fairmont properties. Staff treated us like Royalty. Will definitely return, hopefully for a longer stay next time.

The room was spotless. The staff very helpful.

Clean room, helpful staff.

Loved it

Our room was fantastic, and the staff were excellent.

Great experience!

Staff were good it was clean. Parking was a little difficult.

Wonderful stay at Hotel MacDonald. The room was spotless, spacious and very comfortable. Staff were very friendly and gracious. Enjoyed the pool and hot tub as well. Highly recommend staying here!

Fantastic

hotel is well kept, exercise room has many options for equipment, staff is friendly and professional.

The exterior and public areas of the hotel are quite splendid. The room is very generic - nothing out of the ordinary. I found the lighting to be quite poor in our room. The bathroom is large and modern and well-appointed. Towels, toiletries etc were plentiful and of good quality. The bed was comfortable but the linens were either not well sized or not properly put on the bed; I woke up with the duvet uncovered from the sheets in which it was qrapped, and the bottom sheet and mattress cover crumpled under my feet. Not really much space in the public parts of the hotel to sit and relax, unless you have reservations in one of the restaurants. Overall it was a perfectly fine hotel, but I'm not sure the rooms live up to the glamour of the building.

Nice room. The person checking me in I found to be cold/unfriendly. That has always been my issue w the staff at this Fairmont. My room faced the street and there was either snow clearing or street work that made it hard to sleep past 5am.

Beautiful hotel! Beds very comfortable

We had an amazing stay at the Fairmont. Hospitality 10/10

Check in was a little horrendous. I booked a city view and was checked in to a river view room. Any other day it would have been okay but during New Year’s Eve we wanted the city views for the vibe of New Year’s Eve from the outside. Then finally I was able to move to a city view room but not a smooth move either. I was told room 302 and so we went there with all our bags and the keys were not working. Then the keys said 320 so we headed there and the keys were not working either. Mind you I have a toddler with me and my mom who were both saying they were hungry at this time and we were supposed to be relaxing for an hour prior to our dinner reservations. Of course we missed our reservation for dinner and because we were just done from the horrendous check in we ended up doing room service at the hotel. We had someone knock on our door trying to give us a burger order instead of our dinner order. Honestly the way it was dealt with was not up to par to what I expect from fairmont. No apologies and no compensation. Instead they were trying to say the room we were checked into was an upgrade at first and then being told that it was a partial city view… when all we could see was lake view. Staff honesty could be a little more transparent. If it wasn’t for a warm pool this review would be a 1 star.