综合评分和评论 The Hotel Luzern, Autograph Collection

非常好的飯店，設備新又乾淨，房間又大，離火車站10鐘內的路程，飯店不大不會太多人。

飯店的位置徒步離車站約5分鐘,慢慢散步都可抵達老橋區和主要景點

離火車站走路5分鐘，交通方便。房間乾淨，但是偏暗，服務人員態度佳

I booked a spacious room with two double beds but only two single beds was provided. In fact, the Hotel does not have double beds. It was disappointed.

The A/C wasn’t working, and it was very uncomfortable to sleep at night. We went to Pfistern for dinner, but they said they didn’t have any reservation for us, even though the hotel had assured us they called. Anyway, overall it was just an okay experience. The staff was friendly, though.

Excellent!

This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.

Ein wunderbares Hotel, wenn man auf Design steht. Genial. Einzig vom Frühstück war ich enttäuscht, das einem 5* Haus nicht würdig war. Doch das neue Restaurant HATO entschädigte dieses Manko des Aufenthalt vollends.

Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.

The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.

The staff are amazing they are friendly and very helpful.

Emplacement top, pas de parking, mais stationnement facile proche de l'hôtel. Chambre spacieuse et deco branchée et moderne. Personnels tres accueillants.

카펠교 걸어서 10분미만이라 좋고 깔끔한편입니다.

Hôtel complètement sur évalué, jamais il mérite 5 étoiles, la suite n'est pas une suite tellement petite, pas de rideaux aux fenêtres, stores défectueux impossible de fermer la vue directe depuis la rue. Nous avons été obligés de demander un remboursement total de la la réservation et avons trouver dans l'urgence un autre hôtel. Le design est pas mal, mais le niveau de propreté totalement négligé. Les communs sont pas du tout à la hauteur d'un hôtel 5 étoiles, ça ressemble à un 3 étoile et encore. Bref nous espérons que la direction de l'établissement saura prendre les mesures nécessaires.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.

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Mooi designhotel met bijzondere sfeer op perfecte locatie. Jammer dat het ontbijtje (30 Chf) zo magertjes was. Met fabrieksjus. Echt dissonant. Dus gewoon daar gaan slapen en in het sfeervolle luzern gaan ontbijten

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