1.預訂三人房，因飯店超賣，要改成行政房(一張雙人床+一張沙發床)，補償措施是免費使用行政酒廊三。2.早餐一成不變，有損我們對希爾頓飯店的期待。

入住前有標註希望安排河景跟高樓層，抵達時與同行客戶一起報到，提到房間尚在整理中請稍後，最後卻跟客戶拿到同樣4樓的房間(最高12樓)，感覺被戲耍....

GOOD ROOM AND NICE EARLY CHECK IN

The staff were so friendly and nothing at all was too much trouble.

Room was good, hotel very clean and good location. Food choice and quality was very good. The gym was ok, but quite basic

Irritated at check in when the hotel wouldn’t take Amex. I was told the POS hadn’t been functioning properly for a week. Hmmm

I could hear trains very early Not a great sleep

Yes the room was not cleaned properly and a garment belonging to a previous occupant was found on a chair. The service in the restaurant was very slow for what was a standard type of meal (beef and mash) it was a 40 minute wait. In the morning the breakfast was sub standard for the cost some other guests said the same. No teaspoons on the table and you could not get a pot of coffee or tea to your table and when I went to get a coffee the machine broke so that left only one for the hole restaurant. I am sorry but I have had better in a premier inn at a lot less cost

The room was not served properly. Missing towels on 2 occasions no tea replaced and broken hairdryer. I had ting down

The breakfast offered a great assortment early on, though it wasn’t restocked later.

The room was great and the staff was very friendly.

As soon as I walked through the door to reception everything was so welcoming, really enjoyed it , first time my partner was staying here and she also was very impressed, room veiw excellent, would definitely recommend this hotel to friends , it was my 21st and will definitely be back ..

Everything was first class

Staff were very friendly and room was clean

Nice room, good facilities

Staff were excellent. Room was comfortable. Ensuite bathroom in room has nail clippings on the floor from a previous guest which was very disappointing to see - I did mention this at the desk when leaving. There were items left outside bedrooms like food trays and wine ice buckets which were there for the full 20 hours I was in the hotel - really these should not have been left there for so long.

Gorgeous clean room, excellent food. Unfortunatly for us we had paid extra for an executive room for our first baby free night away and the room next to us was hosting some sort of work party. We could hear every word and jeer. Hilton staff were not bothered and when we finally got to sleep we were woken by room service constantly knocking on our door. (We hadnt ordered room service and not sure why they knocked on the quiet room as opposed to the work party) Really disappointing as all we wanted was a great night sleep!

Great room. Friendly staff.

Clean and quiet room. Very comfortable bed. Happy with my stay thank you

Everything. The hotel staff were fantastic. Concierge best we hv ever had. Really good people.