房間燈光暗，睇不清環境，洗手間坐廁與盥洗盆設計奇特，太窄，洗手間有很多螞蟻，好可怕，地板走路時會發出吱吱聲，吵耳。 早餐食物選擇有限，未夠標準。 桑拿房太細，淋浴間太窄，未能放鬆心情。

飯店感覺像是私人莊園改建，很有古典味道，但因為報到櫃檯在2樓，1樓沒有接待人員，若攜帶大行李，很不方便。初報到得自己扛行李上去，或先上去請人下來搬行李，但是完全沒指引，讓人摸不著頭緒。飯店設施有點歷史，房間有些陳舊的氣味，有些門把及鎖不太靈光。以鄉村來説，整體還不錯。雖然飯店人員說走路到Coimbra大學只要15～20分鐘，但實際上不止，以一般東方人非健走的腳程，絕對要40分鐘以上，因為過河後，一路是上坡，沒有遮蔭，天氣熱時，很辛苦。

訂房時不慎，導致房間與自己想像的不同，主要是希望有陽台的房間，向櫃檯反應，表示願意補差價，櫃檯人員即時適當處理，予以免費升等。這是一個非常值得也感到舒適的住宿體驗。

舒適乾淨

酒店本身就是个景点，身在花园之中，徜徉于历史之间，没有比住在这里更好了。

Up to the expectations if a 4-star hotel refurbished from a ex-Noble House, with large garden, orchid, and even a golf course. It is spacious, facilities are adequate, rooms are neat and fine but not luxurious - that's why it's 4 star but not 5! It's a bit out of town so be prepared to rely on taxi to go out, luckily not too expensive, about 5-6 Euro. But it's a good experience to stay here anyway.

有歷史的飯店,但是住在新區,就沒有那麼好的感覺.距離想去的大學城有點距離.

El hotel es bellísimo, los jardines muy hermosos, la comida deliciosa y lo mejor es el excelente servicio del personal. Todos son muy amables y se esmeran en tratarte muy bien, con amabilidad y calidez. Nos vamos felices de habernos hospedado en este bello hotel. Muchas gracias por todo

Advertised as a premier romantic hotel, but the service is a massive disappointment. We stayed here for our 29th wedding anniversary and were met with completely indifferent staff. When we asked for empty glasses to toast our anniversary, they demanded a €15 service charge unless we fetched them ourselves—forcing my husband to walk through the hotel carrying glasses and putting forks in his pockets. ​The lack of care was astonishing; our checkout agent, Rafaela who also checked us in, didn't even bother to ask how our stay was at time of check out We canceled our dinner reservations at the property to avoid spending top euros on terrible service. If you want a warm, celebratory experience, avoid this hotel. They do not know how to treat guests.

Excelente hotel, café da manhã e funcionários muito atenciosos. Apenas deveriam ter mais atenção com os jardins externos na área da Fonte dos Amores, decididamente não está tão bem cuidada como o Campo de Golf ....

Nice hotel,staff was nice and somewhat helpful: we would maybe be right this four star hotel because of its historic history. The rooms were nice.

Lovely place with romantic history. Really worth to walk the grounds and up the hill to get great views of the city

The staff in the bar restaurant was incredibly nice and helpful. We enjoyed touring the gardens. The breakfast service was VERY nice - the best we have had in Portugal. The drive to the hotel was incredible. The air conditioner was barely adequate for a very warm evening.

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Sehr zuvorkommendes Personal und ein Interieur wie in einem Museum.

This is a very special property. Upon check in, we were told the legend of Pedro and Innes, a tragic and romantic story that allegedly took place here. This set the tone for our exploration of this grand and historic accommodation. The public lounges are exquisite, and the library is full of old-world charm. The gardens are moody and extensive, well worth a stroll. We dined in both their restaurants, and the service and food were flawless. Our reason for visiting Coimbra was to see the historic university. And although the university is exceptional, this hotel stole the show!

Enjoyed the stay. Walkable to the city. Staff gave us suggestions of what to do/where to eat. Food at the hotel was very good. I would recommend it.

Impressively old property that shows like a museum. The rooms require a bit of a refresh in the bathrooms and the cheap carpet does not match the rest.

We loved our stay here! Beautiful property and nicely updated rooms while maintaining the history of it. The warm pool, sauna and steam room were also really enjoyed!

We stayed at Quinta das Lágrimas via Hotels.com Rewards and the experience was appalling. We felt discriminated against for using rewards from the start. Despite paying an extra fee for our children, the hotel provided no extra bed or towels for them. My 4-year-old was forced to sleep in our bed, and basic amenities were denied. The room was far below 5-star standards: stains on the ceiling, damaged wood walls, and an ancient, poor-quality baby cot. On the second day, the hotel intentionally deactivated our room key, forcing us to walk across the property with our family. Staff condescendingly suggested the door "allegedly" (alegadamente) wouldn't open because of us, but management later admitted they restricted access just to scan our daughters' IDs—a request they could have made at any other time. This happened on my wife’s birthday, making the stay extremely uncomfortable. I have filed two official complaints in the "Livro de Reclamações" regarding the lack of service and illegal ID handling. As a loyal Hotels.com member for years, I am disgusted by this treatment. Avoid this property if you expect professional service and respect for families.