非常舒适的酒店，不论服务还是餐饮

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很不错的酒店，早餐很好

挺不错的！早餐很棒！

酒店的餐厅，健身房，游泳池，都非常棒

Buena servicio y desayuno! Me encanto!

Love everything about the hotel it’s our second time staying there. We will be back again

The room was really cold but stay was nice

Staff was not friendly at all. Ordering room service was impossible

Room - bathroom sink didn’t drain properly and shower head through water everywhere and it was very hard to control water temperature. The room temperature was set at 19C and you couldn’t regulate to a warmer temperature. It got very could. They didn’t have an extra blanket in the closet. Apparently I had to request if I got cold. Service - trying to order room service was difficult. The food was delivered +90mins after order (a beef carpaccio, chicken broth and a cappuccino). Had to call 3 times to see what was happening. Have to recognize staff was very nice and apologetic x the delay. I was not charged for the order. Next morning they also included as part of the apology when I ordered a cappuccino and yogurt to waive the costs.

Very clean, lot of places to go inside the hotel, dinner, bar, etc. Staff willing to help.

Tuve inconveniente con

Muy buena habitación, limpia y cómoda. El personal Muy amable y servicial. De volver a Guatemala es mi primera elección.

Very nice room and service was great!

Yes

Staff were fantastic and helpful!

Excelente, recomendado, limpio, buena comida buen servicio

no

Muy bien hotel. Habitaciones limpias. El bar y alberca bien

No club facilities