Poor management. Poor communication among staff. Staff are unhelpful. Lack of sense of urgency to address the customer's queries. Defensive attitude towards complaints. The presence of blame culture in the management.

算不上特别近的位置，但走走也没多久，附近有绿线tour bus的站，周围很安静，总体很舒适，房间也挺大的，唯一只有一位女士的态度比较傲慢，其他都很好！早餐也不错，热菜是单点的，很好！

Very helpful staff. Lovely greeting in the room with a note and macaroons. Chocolates and/or shortbread on the pillows every night. Very full breakfast menu. Highly recommend.

Room was small, but very nice. Greeted with cookies and hello message. Chocolates on the pillows every night. Very good breakfast. Helpful staff.

Gracious host!

The hotel is beautiful and appointed super well. The beds are very comfortable. Wonderful woodwork on the walls and the most beautiful bar. Would highly recommend this anybody wanting a 4 to 5 star hotel. Really could be a five.

This is my second stay at The Bonham. It is truly the most magical hotel. The staff are so welcoming and attentive to all of your needs. The hotel itself is immaculate and perfectly appointed with a wonderful cozy bar and restaurant. We highly recommend adding the breakfast and High Tea to your stay. My husband and I wouldn't stay anywhere else in Edinburgh and can't wait to go back.

AMAZING HOTEL AND STAFF

Excellent hotel, amazing food excellent staff great rooms and within easy walk of the city centre.

We loved our stay here and will certai

Great place to stay , very courteous staff, wonderful rooms, easy parking and a good bar !

This was one of the most beautiful places I’ve ever stayed. I loved the chandeliers and the overall ambiance. The staff were incredibly friendly and offered excellent recommendations for food and places to visit.

Yes

Wunderschön und stilvoll eingerichtet. Wir hatten ein sehr geräumiges Zimmer mit einer traumhaften Aussicht. Das Bett war sehr bequem und in der Nacht war es sehr ruhig. Das Personal war sehr freundlich. Das Frühstück bietet eine gute Auswahl am Buffet und a la Cart Speisen. Die Lage war für uns super. Ruhig und zu Fuss in 10min an der Princess Road.

Yes

Lovely spacious room

What a lovely hotel within walking distance of the centre. Rooms were lovely and very well equipped breakfast beautiful. Staff really friendly and such a lovely Edinburgh property

Bright, beautiful room. Lovely art and decor. The staff were very attentive and courteous. Even though we were in the city, very quiet at night. We will stay here again.

Great boutique hotel in a lovely part of Edinburgh.

Amazing room.