Hot water for shower not hot enough.

Front desk staff not experienced enough

浴室沒鈎子掛毛巾衣服，不方便。淋浴間只有一半擋水玻璃，水易洩出外。

clean and nice, ac a bit cold

Restaurant is good, nice respond to my request for higher floor at 10th Floor

staff are very helpful. Novotel Hotel is excellent

Very greatly appreciate this hotel

This hotel feels average for the price point. The rooms are small but clean. The bathroom sink only had very hot water, which was inconvenient. Breakfast was not included in my rate; when I chose to try it, the selection was limited and items were not being refilled, and service was quite slow. The staff were friendly, but the team seemed understaffed.

Windows cannot be opened. Heating and ventilation was not satisfactory. Air became so stale I was forced to leave.

The first time I was there, I found that the scent in the room was very strong. I contacted the management when I got home and told them it triggered asthma for me. They apologize profusely and explained that I could request a room with less scent in the future. This past weekend, I went back to the hotel and had requested a scent free room. They not only accommodated me, they told me it is now in my file moving forward that I will get that. They were kind and very helpful. I felt safe and comfortable.

It was great.

Thanks

easily accessible. a microwave in the room would be helpful

Very clean room and staff was very helpful! I would definitely stay here and recommend to others!

Everything was great.

Great time with family. Staff in restaurant was amazing and went above and beyond to make us feel welcome

Good hotel

Bed was a hard for our liking Hvac was making a rattling noise Fridge was nice and cold but made a weird surging sound. Could use a new sink, stained but worked.

Location

Breakfast was expensive for what is normally free in other restaurants. Person who got my coffee was very forceful in giving him a tip.