The property and the amenities were ok. The cleanliness of the room was not what I had expected. The bed seemed to be used prior without change of the sheets. It had hair on multiple levels of the sheets. One side of the bed seemed like someone had slept as it was all crumbled and was covered with other layers of sheet. The bottom sheet had stain in the middle. The shower curtain was not buttoned properly as all the water was running out. The bathroom zero bodywash. Also the bath tub had hair in it. The balcony had old leaves and was not clean. The char and the tables were all dusty.

Interesting layout. The rooms surround a spacious outdoor grass courtyard. The north wing must exit into the courtyard to access the pool, hot tubs (2, one was out of order,) lobby and continental breakfast dining room. The bed in our room (126) should be replaced. The continental breakfast had a decent variety and the hot items were hot and tasty. The staff were pleasant and hustled to keep up and accommodate the long weekend rush as there were several soccer teams lodged for the weekend.

Rooms clean staff very helpful. Great buffet breakfast included. Close to everything and a great pub in the parking lot

Wonderful hot breakfast buffet, lots of options. Very clean, comfortable bed, great location.

Great stay :)

The room was dated but very specious. Excellent breakfast, lots of parking, staff was friendly.

Room was clean, staff were efficient and polite and breakfast was good

Thank you a lovely stay everyone very friendly and accommodation very clean . Thank you

This hotel is on an excellent property but it’s getting run down. I stayed at BW in Port Alberni, Nanaimo and Torino and those hotels were great. The Kelowna hotel needs to be paid attention to and I believe investing in this property would be a great investment.

The room was spacious and clean, great beds and pillows!! lol Thank you Ryan for your support! He’s a great manager and helps us with our stay!

The suite served our purposes very well. The bed was good quality and comfortable, and the kitchen and living areas were well appointed. Very good breakfast and nice pub on property. We would absolutely return.

The staff were very helpful and friendly, I was surprised that for a 2 night stay the beds did not get remade. The dirty towels were replaced and the coffee was replaced which was good

We love this hotel and will be back again. The staff are so accommodating and helpful. Rooms are clean, comfortable and quiet.

Check-in was fast and easy. All staff that I interacted with were great. The room was spotless and the other areas of hotel seemed well maintained.

Not good enough

Was good. Wish the pool was warmer

Ausgezeichnetes Zimmer in 7 Stockwerk Fantastisches Personal am Frontdesk. Gutes Frühstück.

Comfy bed, lovely staff, great location.

Staff was great

The room was big and able to accommodate our group of 4 which was nice. The breakfast was good and had lots of options. The hotel was close to lots of things to be able to get around and get out for our first time in Canada. The room had a full size refrigerator and freezer and a stovetop with cups, plates, pans and utensils. The price was good even for it being last minute.