Housekeeping did not know that there is a longer sheet to be used as the bottom sheet …bed was made without covering the mattress cover Had French toast for breakfast…served cold The construction area should be properly sealed Off…hanging two curtains that don’t meet doesn’t work….lots of sawdust in the air. Have stayed here approximately 10 times…. Don’t know if we will be back

Everything was great!

Check in was efficient and the staff was very friendly. They upgraded our room at no charge. The room was clean, comfortable, and quiet. Location is great. Glad we stayed.

Great motel, staff was awesome,

breakfast not included

Clean room. Staff was nice.

The pool and hot tub are great, so is the location. The rooms are spacious and a truck fits in the parkade.

Was a pleasant stay, rooms were clean and comfortable size for our family. Staff were very friendly, and the property was cleared of snow and ice making it easy for walking. The lack of dinner service until the 23rd of december as referenced on the website forced us seek food elsewhere, which was a bummer, but allowed us to check out other places. Was not clear nor informed if we could have been accommodated with lounge access but with minors, that seemed not possible. Family found the pool a tad too cold, especially the children. The hot tub was too slightly too hot for comfort, again especially for children.

Staff was great…I think parking should be included in cost

Nice quiet hotel

Best mattress and pillows I have had on my week long trip. Beautiful room and very convenient being right downtown Banff. I will book here again for sure. Room was great and had a fantastic sleep

Nice

yes

Lovely stay!

Clean room, great food, good location, friendly staff

Renovations were a pain

Clean room, wonderful pool, hot tub and steam room

Yes

Room was clean and well maintained but renovations made stay somewhat unpleasant, this was disclosed but only after booking. For as loud as it was it should've been disclosed prior to booking or some type of discount should've been offered.

Clean room, good amenities! Staff were kind and underground heated parking was a nice addition