our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.

Todo bien solo que en comidas y bebidas es muy limitado y nos ha gran variedad

Great service.!!!

Excelente atención del personal, muy atento en cada área en especial atención al huésped

Personal con muy buena actitud Muy limpio Bastante accesible y muy ordenado

La habitation

La habitación estaba limpia y nos encantó que tenga una estación de ceviches a parte de sus restaurantes. También que haya una fila exclusiva para reservaciones VIP. Lo único que no nos agradó fue a la hora de check out los de promoción te hostiga mucho x darte la platica a fuerzas para ser socio y te quita mucho tiempo.

La comida del bufete, puede mejorar, le falta variedad y sabor

Todo está muy bonito, en buen estado , el trato muy bien , son muy amables pero la comida no es muy rica creo si mejorarán esa parte estaría súper bien

Todo la comida fea las bebidas mala calidad la comida igual mala calidad la habitación ya viejas

El personal es muy amable

Más restaurantes para comer y no tardar tanto en la atención

Staff was very good ! Nice clean rooms, safe

we didnt like the food.

Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.

The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.

En la comida excelente..

En lo personal, todo estuvo excelente.

The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.

The staff and management were helpful to o address any issues.