Village hotels system wouldn’t even give me a refund after I booked the wrong day and had to book there last minute at 22:20

Don’t pay by card

Everything 1st class

My room was never cleaned, even after I physically went to the front desk and requested service. Additionally, the room had a strong chlorine smell from the pool area, and the hallway consistently smelled like cigarette smoke.

Automated check in with no support staff to be seen. Otherwise a lovely stay and food lovely.

We were charged for breakfast when we thought it was included as paid for a club room, also one of us didn’t even have the breakfast one day!

We stopped for 3 nights in the room witch was classed as a club room there was only 4 coat hangers and no where to put your clothes my where put on the floor I did mention to the front desk and they put another 4 coat hangers in the room but for the price they charge I don’t think we’ll be going back we were only 2 of I definitely think a family of four would struggle

Room was sbotles

Good breakfast range, freshly prepared. Room was really spacious with comfortable bed. Staff were really friendly with efficient check in

Easy of parking clean hotel with good choices of food

Room and staff

We were given a disabled room, which we didn’t book or ask for. Nobody told us upon check-in either… and we only found out, once in the room. I kindly asked a reception for the right room, only to be sadly told; “we’ve ran out of the rooms you booked”, which was upsetting. The sink was very low-down, which I understand for the people wishing to book this particular room, as it would be perfect for them, however very unpractical for myself and my partner. Much to my dismay, we had other issues too, so I’ve had no choice but to rate our stay as “poor” because on the whole it was and I was promised a refund via Christine, which I’m still waiting for- as I cannot seem to contact any member of staff via their telephone numbers. They all ring out and when I asked reception, they said they’d had issues with it for a while… showing there are many issues ongoing within the hotel, that are yet to be remedied, even though they’re aware of them and create bad customer service for their customers. Such a shame VH.

Room clean beds very comfortable lovely power shower and the pool was great staff always had a smile we will definitely return.

Clean but tired decor

Comfortable but a bit dated

Room was small Room was dirty papers on the floor We arrived 1 hr before check in and I was told it would cost me £15 to do so I decided against it and said I would be back at 3 I joined a queue and by the time I got to the front the available rooms had gone and I had to wait until one was serviced, as I had already paid in advance I thought this was pretty poor service, my room should have been reserved. The room itself was poor quality as it was obviously the only one available My daughter hated it Not happy at all as to how I was treated

Clean room good facilities and friendly staff

Good size room, friendly staff

Room was spotless. Was cold in the room when i got there but reception kindly supplied a plug in heater to take the chill off.

The room was booked as a club but was nothing short of a double with espresso machine and bag of Haribo. I do. It mind doubles but when you pay the extra!!! Room was full of dust, Bathroom door was dirty. An excuse for a blind and due to the window gaps kept tapping through the night. Stayed at a few Villages over the years and this was by far the worse. F&B, Gym were all spot on