8.2
非常好
基于 1,003 条评论
清洁度

8.8

客房舒适度

8.4

地点

10.0

服务和设施

8.6

旅行者评论 The Belfry

每页评论数
20
40
热门评论
Rashmi
4.0
/10
评论于 13几周前

Expedia Group verified review

We held a private event at The Belfry with around 100 guests and booked over 10 hotel rooms. While the events team were excellent, the hotel itself was hugely disappointing. Despite booking multiple rooms, the hotel refused to offer a group rate, yet Expedia was cheaper than booking direct. Check-in was painfully slow, even though we arrived over an hour after check-in opened. The biggest issue was being given a room with **no window**. Charging over £180 per night (and up to £350 the day before) for a windowless room is unacceptable. We had to complain before being moved the following day, meaning we still spent our first night in that room. The rooms are basic and nowhere near luxury standard. It felt more like a Premier Inn with a golf course than a luxury resort. There was no air conditioning, only a small fan, and the blinds didn't block the daylight. We also weren't told where breakfast, the spa or other facilities were, despite being part of a large group booking. There was no room servicing, fresh towels or turndown service during our stay. For a booking of over 10 rooms and an event of 100 guests, it was disappointing that the hotel wouldn't even offer the host a complimentary room upgrade. The spa was packed with screaming children during half-term, with no adults-only sessions, making it impossible to relax. Overall, The Belfry is significantly overpriced for what it offers. Aside from the excellent events team, I wouldn't recommend staying here.
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Channelle
8.0
/10
评论于 13几周前

Hotels.com verified review

The Belfry is a beautiful hotel set within stunning green landscapes, making it a fantastic destination for golf enthusiasts. We stayed in a Superior Terrace Room, which allowed us to sit outside, watch the golfers, and enjoy the lovely views overlooking the lake. It was a peaceful and relaxing setting. The only downside was that our room didn't have a minibar or fridge. For the standard of room we booked, this felt a little outdated, especially for a hotel that welcomes guests from all over the world. When I called to request a bucket of ice, I was told there would be a £4 charge. Considering there was no fridge in the room, this seemed quite expensive for such a basic request, so I decided to go and get some ice myself instead. Aside from this, we had a wonderful stay. As it was my partner's birthday, the hotel kindly gave him a complimentary birthday drink voucher, which was a thoughtful gesture and a lovely touch that made our visit even more special.This version is suitable for a hotel review and sounds polished while remaining fair and constructive.
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Mahesh
6.0
/10
评论于 13几周前

Expedia Group verified review

The rooms in the older part of the hotel need a bit of attention and they have no air-conditioning and the fans they provide were very dusty and did not seem to do anything
Pardeep
10.0
/10
评论于 13几周前

Hotels.com verified review

A
harvinder
10.0
/10
评论于 14几周前

Hotels.com verified review

It’s been a great stay and breakfast was brilliant. Nadine at reception was great as needed half an extra and she was considerate and arranged up to an hour which was appreciated.
Samantha
10.0
/10
评论于 14几周前

Hotels.com verified review

Hotel staff for amazing food was able to cater for coeliac without any issues!! only thing missing was a fan or air-conditioning in the room!
Diane
8.0
/10
评论于 14几周前

Hotels.com verified review

Very good, nice hotel we upgraded and it was worth every penny views were beautiful great hotel.
Nikesh
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 16几周前

Hotels.com verified review

Great hotel for families. Pool area amazing. Food was lovely. Our only complaint would be the lack of air conditioning in the rooms which was problematic as we went in summer.
Nicholas
icon-商业
商业
2.0
/10
评论于 16几周前

Expedia Group verified review

The Belfry trades heavily on its famous name, but the experience doesn’t justify the premium price. My room was clean but very dated, with no air conditioning and only a noisy fan that made sleeping difficult even before the real issue started. The biggest disappointment was the late-night noise. Guests drinking on the terraces created a constant level of shouting and disturbance that was completely at odds with what you’d expect from a luxury golf resort. I booked expecting a peaceful night overlooking one of Britain’s most famous golf courses. Instead, it felt like staying above a busy pub on a Saturday night. Food was average, drinks expensive, and the service lacked the warmth you’d expect from a hotel at this price point. There is undoubtedly a great hotel hidden somewhere inside The Belfry, but it currently feels as though its reputation is doing far more work than its hospitality. For £250 a night, there are much better places to stay Avoid Room 2220
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Gugulethu
2.0
/10
评论于 17几周前

Expedia Group verified review

We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool. Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat choices available, which felt quite limiting. I had very high expectations for The Belfry, especially given its reputation and the cost of staying there. Sadly, the experience didn’t live up to those expectations. For the price of a one-night stay, I believe there is significant room for improvement when it comes to guest comfort and the overall customer experience. Unfortunately, based on this experience, I won’t be returning.
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Matt
icon-商业
商业
4.0
/10
评论于 17几周前

Hotels.com verified review

The room was awful. Basic, no view, next to a boiler that made so much noise. Overpriced today the least.
Robert
icon-朋友和家人 家庭
朋友和家人 家庭
10.0
/10
评论于 17几周前

Hotels.com verified review

Really lovely room, actually moved us as we had a 4 month old baby and our original room was too hot. So we were moved to a room with doors to outside we could open. Staff were really helpful and friendly. Swimming pool perfect for our toddler to use and playground too. Will definitely be back
Alex
icon-朋友和家人 好友同行
朋友和家人 好友同行
2.0
/10
评论于 18几周前

Hotels.com verified review

Bar staff were appalling. Golf staff ridiculously strict.
Jenny
icon-双人入住
双人入住
6.0
/10
评论于 18几周前

Hotels.com verified review

Great historic hotel, but too many items where this hotel does not match the price you pay pppn when compared to similar hotels in this price category. Spa - hotel guests have to pay a £40/55pp to use the spa facilities which includes the fire and ice experience. When booking in at the spa you also have to purchase the towelling slippers unless you have your own flip flops. Equivalent hotels include their spas and towelling robes /footwear in the overall price at this price point. The Club - this pool and outdoor jacuzzi . Steam and sauna is included in the price but this is a child friendly pool with slides and splash area so cannot be considered spa equivalent. Bedrooms - have lovely linen and ESPA toiletries but should also have hand cream, and the bathroom essentials such as cotton wool buds, shower hat etc. The Ryder Restaurant This is ok if you like pile them high buffets. However as a gluten free pescatarian, for the price there were no dishes I could eat for dinner so I picked the 1 dish I could have from the ala carte on our first night meaning on night two we had to leave the complex to find alternate food. For breakfast the only items I could eat were the mushrooms, tomatoes and hash browns from the hot counter (as I do not eat diary or eggs as well as meat) and the cold counter was mainly meat based so had some fruit. No gluten free pastries, no gluten free meat free sausages (the gluten free had meat and the vegetarian had gluten). Disappointing :-(
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Minal
icon-双人入住
双人入住
10.0
/10
评论于 18几周前

Expedia Group verified review

Great hotel, the rooms were lovely, spacious and clean.
Rajiv
4.0
/10
评论于 19几周前

Expedia Group verified review

No air con in done rooms
Steve
icon-商业
商业
10.0
/10
评论于 19几周前

Hotels.com verified review

Just excellent the hotels attention to detail is first class
Lee
icon-
4.0
/10
评论于 19几周前

Expedia Group verified review

Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were.
steve
icon-家庭
家庭
10.0
/10
评论于 20几周前

Expedia Group verified review

Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back
Mats
icon-商业
商业
8.0
/10
评论于 21几周前

Hotels.com verified review

Cooling in the room did not really do anything.. very warm.
每页评论数
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