Friendly and polite staff. Hotel located in town center with lots of shops and a variety of restaurants nearby. The on-site car park is first-come-first serve and becomes full early. Be prepared to park in off-site paid car park if you drive.

服务周到热情，房间舒适，早餐很美味，入住体验很好👍

酒店舒適寧靜乾淨，外面的環境靚，給人舒服感覺。酒店早餐好味豐富。晚餐一流非常好食如果有下次我一定會再book你這一間酒店。

Superbly positioned, friendly staff and excellent value. Minor sticking points were noisy aircon and slightly limited continental breakfast, very close to top marks.

Hotel was perfect. Staff and property were absolutely lovely and it was great to be so centrally located within the city.

I was a little worried after reading some of the bad reviews, but overall, we had a good experience. Having read the comments about noise, I specifically requested quiet rooms, preferably on a higher floor, at the rear of the hotel, or away from the gym and lift. The hotel responded very quickly and kindly assigned us rooms 216 and 217. The rooms were nice and clean, and we had no complaints. However, later in the evening, we noticed there were pubs and parking areas directly outside our windows. It was Sunday night, but there were still people drinking outside. Fortunately, we couldn’t hear much from the rooms, although we could hear some voices echoing in the bathroom. The people outside had gone before 1am, and as I usually stay up late, they didn’t disturb my sleep. However, if you are particularly sensitive to noise, I would recommend avoiding these rooms. I think the hotel should also be aware of this when allocating rooms. Continental breakfast was included in our stay. There wasn’t a huge choice, but my sons ordered the cooked breakfast for an additional £10 each, which looked good. Unfortunately, it took quite a long time to arrive, and we had to rush to our first booked visit. We allowed one hour for breakfast, but that wasn’t enough. It sounds like I’m complaining but honestly, I’m not! The location was good, the rooms were clean and comfortable, and nothing seriously wrong with our stay. Overall, we were happy with our choice of hotel for visiting Canterbury.

Pros The location is fantastic. You are literally on the high street, with shops, restaurants and the cathedral etc. within a few minutes walk. The staff were very nice and helpful. The room was well stocked with tea and coffee, ironing board and safe. Breakfast was good, especially the cooked breakfast. Cons The bed was extremely soft and gave us backache, and the divan underneath was a bit grubby in places. The ceiling in the corridors upstairs was chipped and some were bowing. As it's a 4 star hotel, I would expect it to be better maintained. The shower had black mould on the shower head, and it was scalding hot, even on the lower setting. The bath was hard to get into as the screen didn't move. The bar is really nice, but the staff often left it unattended, and forgot to bring cutlery when bringing out bar food. The carpark is expensive at £25 a day.

We were greeted warmly at reception and our room was upgraded to an Enviable Twin Room which was amazing! The beds were very comfortable and the room was specious. The breakfast was really good with a lot of choice. Staff couldn’t be more helpful. Thank you for a lovely stay we will definitely return one day.

All staff are pleasant and polite but any requests were all promptly ignored & staff didn't get back to you. (Happened on 4 occasions) & normally I rarely need to ask/request anything on stays

Great location with really helpful and friendly staff.

Great location. The roads near the hotel were a tad bit confusing and narrow for drivers but we found the hotel car park eventually. Otherwise great location in the centre of town and close to restaurants and the Westgate Gardens. Hotel staff were friendly and make recommendations on places to visit.

Die Lage ist perfekt. Wir hatten ein Zimmer ohne Fenster!!! Ein absolutes No-go Das Frühstück war ein Einfachkeit nicht zu überbieten. Man konnte ohne Aufpreis kein zweites Glas Saft haben, geschweige denn ein zweites Croissant oder noch etwas Toast Sorry, das war Nichts!

Great location and staff. Spacious room but pretty scruffy. I’d stayed in an Abode (Exeter?) years ago and it was a real treat, absolutely lovely. But sadly this felt quite run down. The decor was really naff in the room and bar. 3 star maybe, but definitely not 4. If I stayed again, I’d go for a better room. It could be so nice, really hope it gets the refresh it deserves.

Great location, helpful staff but room was not very clean, bathroom needed work and breakfast was not worth it. Would recommend the lovely nearby cafes as an alternative for breakfast

Lovely kind staff and clean rooms with comfy beds. Great place for a stay.

The Abode is very central, surrounded by lovely shops and excellent places to eat . The staff are very pleasant and helpful The room was spacious and very clean ,there was a very good iron and a excellent hairdryer available in the room . There are at least 2 maybe more very comfortable sitting areas available for guests to avail of if weather was not good

Great location - right on the historic city centre and steps away from the cathedral. Excellent, friendly & professional staff. Neat little car park. Enjoyed our stay in the Enviable Double Room (king bed).

This hotel is an old facility with old carpet. I’m not a very clean place to put your head down. Would not recommend this place to stay.

Clean room and bathroom, staff friendly and helpful, breakfast was good

The room was spacious. The open plan toilet and shower is an acquired taste beyond me. The staff were attentive when we needed them. We booked B&B, which included a continental breakfast When we went for breakfast we were given a menu card which allowed one hot selection, one glass of fruit juice, and open ended buffet of hot drinks, and cereals. There were no additions e.g dried fruit or seeds for the cereals. There was a bowl of seasonal fruits, which consisted of several Granny Smiths and one orange. Any additions were chargeable: refill of fruit juice £4.95. Extra toast/croissant £5.00 Eggs £5.00 I don’t mind paying extra for a full cooked breakfast when I want one, but I have never stayed in a hotel which operated its breakfast service like a boarding school and rationed food. The waitresses were having to repeatedly tell guests that their choices would cost extra. I think the hotel management need to review this parsimonious approach, as it creates an unnecessary impression. Alternatively, they may choose to continue alienating guests, who have been used to a more traditional approach to continental breakfast in hotels of equal or greater status.