cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience

Clean Bedroom good staff and great pool area sauna steam room large pool and hot tub.

During stay had to request that room/bathroom bins were emptied and this was reluctantly partially carried out.

Bed was just so comfortable, staff very fresh, lots of parking spaces.

Breakfast was disappointing as they had ran out of everything. But other than that a beautiful quirky hotel

A lovely building from the outside but disappointing inside. Check-in was self check-in done on tablets and no staff were present. The rooms are a decent size however they are dated, only have blinds and not curtains, they’re not very soundproof and the shower didn’t have much pressure. Breakfast selection was okay however I had to wait 20 mins for 3 fried eggs, despite it not being busy.

Pros good staff. Negs There was no oat milk or decaf coffee

I paid for a family room as it was my wife and my son travelling for a football tournament. I paid around about £192 for the room for one evening. When we got into the room, there were no lamps or bedside table lamps. I asked at reception if we could get a lamp, as I like to read at night before I go to bed, and was told the only light available was the ceiling lights. They did not have any spare. I can't believe a hotel does not have table lamps or bed lamps, or that they could not accommodate me. I had to go and buy one from Tesco for the night, which was very disappointing. I have never in all my years been to a hotel where they do not have table or reading lights, and we have to rely upon using the large light in the ceiling.

Really nice hotel – I stayed for one night as a work base and it did the job well. Great location just off the motorway (M62), though as expected it can be a bit noisy in the rooms. Not much you can do about that given the proximity. Good facilities including a pool, gym, sauna and steam room, and the breakfast had a great variety - all fresh and hot. Special mention to Mason on the night reception. I had a bit of a late-night disaster after forgetting my charger, and he went out of his way to find one for me, as well as bringing teas and coffees to my room. After a long and stressful day, it was genuinely appreciated. He was kind, friendly, and a real credit to the hotel. All the team at Village Hotels are always welcoming and helpful - thank you!

Stayed one night, wish it had been more! A lovely hotel, fantastic facilities and so much choice for breakfast . Highly recommended.

The rooms were a bit mixed up on arrival. We had booked a club room and was given a normal double, although to be fair we had asked to be on lower floor but we were also advised that there was no club room on ground floor. On arrival we just accepted the double room as we had travelled down from Scotland and were tired. We also paid for early check in not realising that when booking a club room early check in is included but payment was still taken. There were children running up and down the corridor at night playing and making a noise however the hotel cannot be blame for that.. Overall we enjoyed the stay and would stay there again if we came back to Liverpool

Everything was great

Check-in é Check-out muito rápido e prático , equipe atenciosa e profissional, local limpo e aconchegante, se precisar de uma toalha extra é só solicitar, atendeu todas as minhas expectativas, tem um Pub muito bom adorei os lanches e bebidas, como não tem muito comércio perto é bom avaliar incluir o café da manhã e recomendo alugar um carro para poder fazer e conhecer tudo que precisa.

Decent stay in Liverpool, maybe not as good as the newer Village Hotels

Gym good. Room was spacious.

The hotel is ideally situated for visiting Liverpool and the surrounding area, and has excellent facilities too. Food provision is great. I find the bed to soft and the covers too warm, which resulted in a poor nights sleep. In addition being located next to two motorways the noise levels with open windows can be high.

Yes

Dusty room and I’m asthmatic I told the staff I needed room cleaning left the hanger on my door each night still wasn’t cleaned, hardly answered the phone

Slitet rum, kallt sängkläderna våta..finns bättre hotell.

From a very experienced traveller who doesn’t leave reviews unless it’s necessary - the service here was awful . Upon checking in the lady on reception was polite and good at her job . Later I discovered only 1 set of towels were provided in the room for 2 adults ! No phone in the room to contact reception about it , I called from my smartphone but no extensions put me through to reception . Walked down to reception , nobody working . Asked in their restaurant for a receptionist and the one lady working there came over after pulling a pint for someone , gave me the towels ( and also to another couple who had the exact same problem ) . Walking back to the room I passed a room were a family were complaining to the receptionist and asking to speak to the manager over something ! Went to the gym at 18:30 as it closes at 20:00. Staff at entrance immediately warning me to be out for 19:45 ( because they want to be away by 20:00 when this is a closing time for customers / clients ) Went to the pool area for a ‘ relaxing’ swim steam and sauna at 19:20 . The same staff ruining it by reminding me to be out by 19:45 !! I get into the pool area and the man working at the pool tells me it’s closing at 19:30 …again because the staff seem to think that the 20:00 closing time is the time for them to be able to leave when it’s clearly a customer notice . Terrible and needs to be managed !