cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience

Stayed one night, wish it had been more! A lovely hotel, fantastic facilities and so much choice for breakfast . Highly recommended.

The rooms were a bit mixed up on arrival. We had booked a club room and was given a normal double, although to be fair we had asked to be on lower floor but we were also advised that there was no club room on ground floor. On arrival we just accepted the double room as we had travelled down from Scotland and were tired. We also paid for early check in not realising that when booking a club room early check in is included but payment was still taken. There were children running up and down the corridor at night playing and making a noise however the hotel cannot be blame for that.. Overall we enjoyed the stay and would stay there again if we came back to Liverpool

Everything was great

Check-in é Check-out muito rápido e prático , equipe atenciosa e profissional, local limpo e aconchegante, se precisar de uma toalha extra é só solicitar, atendeu todas as minhas expectativas, tem um Pub muito bom adorei os lanches e bebidas, como não tem muito comércio perto é bom avaliar incluir o café da manhã e recomendo alugar um carro para poder fazer e conhecer tudo que precisa.

Decent stay in Liverpool, maybe not as good as the newer Village Hotels

Gym good. Room was spacious.

The hotel is ideally situated for visiting Liverpool and the surrounding area, and has excellent facilities too. Food provision is great. I find the bed to soft and the covers too warm, which resulted in a poor nights sleep. In addition being located next to two motorways the noise levels with open windows can be high.

Yes

Dusty room and I’m asthmatic I told the staff I needed room cleaning left the hanger on my door each night still wasn’t cleaned, hardly answered the phone

Slitet rum, kallt sängkläderna våta..finns bättre hotell.

From a very experienced traveller who doesn’t leave reviews unless it’s necessary - the service here was awful . Upon checking in the lady on reception was polite and good at her job . Later I discovered only 1 set of towels were provided in the room for 2 adults ! No phone in the room to contact reception about it , I called from my smartphone but no extensions put me through to reception . Walked down to reception , nobody working . Asked in their restaurant for a receptionist and the one lady working there came over after pulling a pint for someone , gave me the towels ( and also to another couple who had the exact same problem ) . Walking back to the room I passed a room were a family were complaining to the receptionist and asking to speak to the manager over something ! Went to the gym at 18:30 as it closes at 20:00. Staff at entrance immediately warning me to be out for 19:45 ( because they want to be away by 20:00 when this is a closing time for customers / clients ) Went to the pool area for a ‘ relaxing’ swim steam and sauna at 19:20 . The same staff ruining it by reminding me to be out by 19:45 !! I get into the pool area and the man working at the pool tells me it’s closing at 19:30 …again because the staff seem to think that the 20:00 closing time is the time for them to be able to leave when it’s clearly a customer notice . Terrible and needs to be managed !

Clean Friendly staff Good food Comfortable and clean room

Room in poor condition considering the price was more like 2 star rating. Food good and staff very friendly but got breakfast elsewhere as we’re charging £17.50 for it here! Overall

Clean room, comfy bed

Clean rooms, lovely staff always ready to help.

First time in this Village Hotel, great food and service

Staff were lovely but the room was a bit dated and could do with a refresh Shower didn’t have enough power. Only one bath towel and one hand towel provided despite having a reservation for two people.

Yes

Rooms didn’t feel clean, breakfast wasn’t great: felt a bit grotty. Wouldn’t stay again.