cancel my booking without notice checkin at 12p and asked me to come after4pm arrived at 4p and told me the booking has been cancelled bad experience

Friendly staff , Good breakfast with limited options. The room was bit warm and has a bit of humidity smell but very comfy and large bed. I attended for business stay and the meeting room was well maintained.

I really enjoyed staying here Comfortable bed friendly staff excellent pool and gym and to top it off , good food in the bar. Perhaps the only 1thing missing at this location is the Coffee shop

Had a lovely time at the hotel, all staff were very friendly highly recommend will use again.

Really good location for a business trip to Liverpool. Great facilities and very friendly staff.

I liked the fact we had access to the pool, the actual room was a sauna thanks to the ridiculous heat and we unfortunately had the sun side so it was unbearable to be in it for too long. The shower was rotten really dirty and the plug was blocked with so much hair it was unreal.

Not good .

The room itself was quite nice but the bathroom was very dated, very poor water pressure and inconsistent hot water. There is no coffee shop onsite and when I ordered a pint of coke it was filled with ice then 3/4 full of actual drink, the food wasn't great with the chicken tenders being exceptionally dry. The gym was awful, not very well equipped and filthy, I watched multiple people leaving equipment lying around and sweat all over the machines and floors with not a staff member in sight the entire 2 hours I was there. I stay at Village Hotels monthly and this was my first and only stay at the Liverpool branch, never again. The only saving grace was the very friendly staff member on reception when I arrived.

The hotel staff and amenities were great, as was the room. The carpets in our room were stained but they were very clean, as was the rest of the very spacious family room and bathroom. The gym has a lot of equipment, and our daughter loved the large swimming pool. Whilst the parking that I was told would be free over the weekend actually had a small charge (£5), that leisure centre that I was told carried a fee (£5) was actually included in our room rate. So everything balanced out. Overall a lovely hotel within reach of anywhere you’d want to go. Highly recommend.

Always a nice stay. We have stayed here several times It's clean, quiet, excellent food and convenient

No hot water in shower had to get moved rooms

Arrived at 2pm but told check in wasn't till 3pm. By 5pm we was still waiting to check into our room. We had to keep chasing up our room to be told it wasn't ready as it hadn't been cleaned yet. Shower in the room wasn't the most powerful. It was one of those where you had to do a jog to get wet. The room was clean and bed comfy.

Veel parkeerplaatsen. Heerlijk zwembad met steam room en sauna. En goede sportfaciliteiten. Jammer dat het in het weekend vroeg (19.30 uur) sluit. Ruime hotelkamer, heerlijk ruim bed. Veel tv zenders. Weinig lekkere zitplek op de kamer, buiten en in de lobby. Buiten staan wel picknick tafels, prima voor een borrel, maar niet voor een goed boek. Ondanks de aanwezigheid van een ventilator, was geen airco op de kamer vervelend. Veel achtergrond geluid van de snelweg naast het parkeerterrein. Treinstation op 5 minuten autorijden van hotel. Centrum van Liverpool was daarmee goed bereikbaar. Geen andere restaurants in de omgeving.

Room was clean... Bed lovely clean and very comfortable..... swimming pool was very nice.... Breakfast was good

Clean Bedroom good staff and great pool area sauna steam room large pool and hot tub.

During stay had to request that room/bathroom bins were emptied and this was reluctantly partially carried out.

Bed was just so comfortable, staff very fresh, lots of parking spaces.

Breakfast was disappointing as they had ran out of everything. But other than that a beautiful quirky hotel

A lovely building from the outside but disappointing inside. Check-in was self check-in done on tablets and no staff were present. The rooms are a decent size however they are dated, only have blinds and not curtains, they’re not very soundproof and the shower didn’t have much pressure. Breakfast selection was okay however I had to wait 20 mins for 3 fried eggs, despite it not being busy.

Pros good staff. Negs There was no oat milk or decaf coffee