On arrival check in was quick and easy, luggage was taken to our room and help given by the porter. The room was very clean and had everything you needed, our view was of the carpark but if you looked past that there was the sea, we hadn't paid for a sea view so not so bad. The breakfast was great, plenty of choice, pool bar was busy at times but soon cleared, lunch we used the main dining area which was really great with something for everyone! For dinner we used the speciality restaurants which we really enjoyed. The pool was warm! First holiday I can honestly say I loved the pool! The animation team were nice but we didn't see a itinerary which was a shame. Overall this is a fantastic place to stay, maybe putting some details in the rooms on restaurants, snack bars, entertainment and spa would have been and improvement but apart from that overall a smashing place.

Second year running at this wonderful hotel right on the promenade. Breakfast at the hotel was amazing with a fantastic selection of food for all tastes. Brilliantly located, left to the marina with shops and restaurants and right to Playa Blanca shops and restaurants. Would highly recommend.

The staff are so nice and very helpful couldn't fault anything about our stay

Throughly enjoyed visit, second time in as many months.

Overall excellent hotel.

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Another gorgeous week at the hotel - rooms again were spotless, staff always helpful and the Horizon Club pool fabulous. Location is perfect with so many choices of restaurants within 5-10 mins walk. Breakfast spot on with a great choice of food - nice to have a freshly made crepe each morning!!! The only thing I would ask is that the restaurants cater better for vegetarians - the only night we ate at the hotel (we generally like to eat out) the only option was a veggie burger but it was one made of vegetables like our kids got at school not a veggie Pattie.

Tres bel hôtel, très bien placé en bord de plage Tout est parfaitement propre et bien entretenu,super buffet du petit déjeuner Une mention spéciale pour Lise au petit déjeuner toujours souriante et professionnelle Petit bémol sur la carte des restaurants Plus de variation dans les choix de la carte serait appréciable ainsi que la mise en avant de plats locaux

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We loved the relaxed feel Of the hotel and our little Boy really enjoyed and mini discos and meeting other children. Please please please heat the children’s pool as you would get a lot more children in there if you did. We found ourselves going in the smaller pool in the main area as that was the only one heated

Lovely hotel not sure if it’s 5 star. We had half board in a Preferred room which included the use of the spa for an hour which was good. The food at the buffet was nice but only lukewarm even when it just replenished. There were plenty of sun loungers and pool towels. Some of the garden areas could be better maintained. The location was great, a short walk to the marina and beside a beautiful beach .

It is an excellent hotel, the customer service is fantastic and the rooms as well as the rest of the hotel is kept very clean.

Great hotel, wonderful staff. Good selection of food and drinks

Booked last minute for a minimoon. My Wife and I had a fantastic time. The hotel is in prime location and the amenities and staff simply cannot be faulted.

Très bel endroit avec un accueil au top. Accès facile sur la plage. Le personnel est sympathique.

Notre séjour a été au delà de nos attentes. Dès notre arrivée, avant même la remise des clés, nous avons été accueillis avec égard (une serviette pour nous nettoyer les mains, un rafraîchissement). Ensuite, le personnel tout au long du séjour a été très serviable, souriant et nous a même aidé par rapport à une excursion que nous avions pris en dehors de l’hôtel. Nous avons vraiment senti la différence par rapport au service français. Je connaissais déjà Lanzarote pour l’avoir visité 2 fois et honnêtement je ne suis jamais déçue, mais cet hôtel a coché toutes les cases : super emplacement, nourriture très bonne, employés sympathiques, prestations à la hauteur, belles piscines, beaux espaces communs.

How this is rated 5 star, I will never know. Rooms are average, food is sub prime. The worst are the staff who are really not friendly and so begrudging to have to help you out.

Thoroughly enjoyed our short break here (4 nights). Highly recommend it.

A very nice hotel, perfect for all ages. Location is great. Swimming pools are great. Lots of room in hotel, centainly didn’t feel busy. Breakfast was brilliant, plenty of selection and well presented. Beds and pillows very very good. Preferred amenities were excellent. Price for Alchohol was reasonable, but not as cheap as local bars/reataurants. Peaceful in the day and evening.

Lovely hotel. Nice rooms. Very clean. Breakfast great. Food at dinner awful: boring ,repeated and flavourless.