Sería conveniente que se mejoraran y arreglaran los elevadores ya que durante mi estancia fue un problema y tardo demasiado tiempo, además de que en temporada alta hay más afluencia y desorden.

Todo el servicio estuvo bien

Todo estuvo de maravilla, excelente hotel ! Único detalle darle mantenimiento a los elevadores y que funcionen los tres.

Food was okay! What i did not like is only two elevators were working. There was a lot of people waiting in line. Pool was not too clean. And overall it really sucked because thanks to airline Aeromexico we lost a day at the hotel.

La alberca no estaba limpia

Un lugar excelente para pasar tus vacaciones, la cena en el Italiano supero mis expectativas

La habitación tenía muy bonita vista. Todo muy limpio y buena atención.

Todo bien pero el personal un poco arrogante y grosero

Si

Great service and hotel

DON'T GO TO THIS RESORT!!!!!! the hotels cleanliness was terrible. Everyone in my family got a food born illness during our stay except for my husband. My six year old was vomiting uncontrollably on our second night from the reservation Italian restaurant. He was so ill that he wasn't better for the rest of the trip. I started to notice at the swim up bar and the snacks stand that the servers were washing the dishes by hand rather than using a dishwasher. This is clearly why we got sick. In the morning all the items were fresh and hot from the dishwasher but clearly the staff were far too lazy and would rather wash the items by hand than trolly them back into the restaurants. They were not using the proper hand wash method with bleach either. My kids ended up contracting Hand Foot and Mouth disease from the kids pool. The children's pool area looked clean upon first inspection but after my daughter mentioned green slime that she slipped on, up near the slide I had a further investigation. Turns out children aren't as important as adults at this resort. All it would have taken was one pool guy to notice and clean but there was green slime all over the landing of one of the slides, which meant the area wasn't being cleaned properly. I'm sure this is where he contracted Hand Foot and Mouth as it is very contagious. We have been home for three days and been to Emergency back here in Canada and it is confirmed HMFD. Now my daughter also has contracted HFMD.

Falta más variedad en comida. Falta que extiendan el horario de la piscina ya que la cierran a las 7pm y sobre todo lo terrible es que hay personal que te insiste en comprar membresía te quitan tiempo y con mentiras te hacen caer y al final se portan groseros y despotas al decirles que no😡

Todo estuvo excelente regresaría muchas veces más

Si, todo limpio

Very good staff. Always accommodating. Great family environment. My only complaint would be music pounding after 11pm.

Yes

El trato fue bueno, destacable de algunos meseros. Las instalaciones están decentes. El área de niños en la alberca muy descuidada

El personal, la comida, las albercas y el mar al pie

Muy buen servicio, el primer día nos recibió una cucaracha, de ahí todo fue bien

Excelente servicio por parte de todo el personal, la comida deliciosa