It should have another tissue box on the desk in living room, no need to walkbv

The dark room. unclean and not tidy.

very good hotel

The hotel facilities are very poor. It only has two floors. I stayed on the first floor and it was in the basement. It was untidy! There was no elevator. It was my first time staying here and I would not choose it again!

It’s new and near many restaurants. It has two pools which my son favors. It’s convenient to park your car. But the staffs at the front desk are always busy, especially when we make calls from the room, we need to wait for a long time. And when we hang out the sign of privacy, they still get in and clean the room for us. Well, it’s fine but I don’t like my pajamas and underwear’s taken and put in another place.

酒店住宿条件还好，配置设施理想，

G

The receptionists were friendly and efficient, making check-in smooth and pleasant. However, we couldn’t feel the room thoroughly tidied. Basic amenities like electrical kettle were not provided initially, but once we made the request, the staff responded promptly and resolved it quickly.

Excellent

沒有

Good location to access Markham and Richmond Hill area. Have various kind of restaurants nearby but better to have car. A bit too far if to walk

Very good location in Richmond Hill. Very close to restaurants. I’m very happy that they will text you to communicate. Day one night we go to front desk to ask for hot water or kettle. He said he will send to me, but missing. Day two noon they sent me message to ask me if we have any need ? And they send the kettle to my rooms finally. Overall, I recommended this hotel.

Clean room

Internet worked well. Staff nice and friendly.

Awesome location. However, the hotel is a bit outdated. We were place on the first floor and the room smelled like a wet dog, luckily my kids aren’t allergic. They tried to spray but the smell lingers. Staffs were very nice and friendly.

The room was on the first basement level. Even in the middle of summer, it felt dark and had a damp basement smell. There was no privacy if you opened the curtains because cars could park directly outside the large patio-style doors. Despite having sliding doors, there was no actual patio or balcony. Overall, it felt more like a motel than a hotel, while relying on the reputation and facilities of the Sheraton next door. The listing was also misleading. The photos shown on the booking site appear to be of the Sheraton property next door, which has the same owners, rather than this hotel. The actual room was very different from what was advertised, making it feel like a classic bait-and-switch experience.

Great stay. Only complaint is it's not soundproof.

Pools

La piscine était bien mais la propreté laisse a désiré

Pools are clean and warm... Staff are nice. The only thing is rooms are dated and not enough staff at night. We asked for a towel and it arrived an hour later due to shortage of staff.