Overall not bad. The hotel was built a long time ago. Even though you took the lift, there were still many stairs to go if you were assigned to the 3rd floor. I checked out the hotel on 5/21 morning. The black girl at the front desk was not very helpful.

Very helpful staff ,lovely restaurant and very convenient location

Fabulous breakfast, lots of options. Very friendly staff; helpful and chatty. Bar is nice with nice atmosphere. Gym was small but had a range of machines and also free weights. Spa small but enough to do for 2 hours. Whole ambience of the hotel was delightful and I’ll definitely return. Highly recommended

The hotel overall is excellent, clean and the decor is beautiful. However, there are two minor issues that hold it back. Firstly, not being able to change the temperature in the room was a problem for me, as it was too hot on both nights I stayed in the room. Secondly, I do not know what was going on in the restaurant on Saturday night but it was chaos. There were three tables around me, and myself, and all four orders were wrong. It also seemed a little like some serving staff were trying to avoid eye contact with customers and were cleaning tables rather than serving guests. Friday night, however, was excellent service in the restaurant and the server was attentive and asked how my meal was, etc. Finally, the automated checkin - it is okay, but after I leave checkin, how am I supposed to know what my room number is? I was only offered the card, nothing with the room number on and I had to get a member of the chamber staff to find out my room number for me. Still, it was otherwise good, I'd stay again, and the breakfast was very good.

We stayed here before but things gone downhill. The breakfast was not that hot. We had a AV car. Non EV cars were parked in the Charging points. The staff said they could match registration numbers to guests. I asked them to put a note on their windscreen. Nothing done. Very annoying. No mirror in dressing table. Small attentions to details gone x. Staff were on the surface great x

Decor was beautiful, room and bathroom clean and really nice. Staff was ok.

Staff were very polite & friendly. The room was beautiful and clean. For the breakfast buffet, a non pork meat option such as beef sausages or turkey rashers etc would be very ideal.

advertised as a spa hotel but spa is not part of hotel facilities. very small and u have to pay. Also fully booked up so not avaliable to guests. this needs to be advertised cirrectly in advert. expensive enough but not justified for small upgrade room and no use of spa

Great customer service by Holly at the front desk upon check in. Clean room, great breakfast, and very peaceful. Definitely recommend!

Highly recommend this hotel.

Friendly staff at check in and great room. No issues. Photos are accurate. Great to have free parking on site. My only very small point for improvement would be to have more options for the cooked breakfast as it is either a fry up or vegetarian fry up. There was also a bit of a delay in the breakfast order being taken and then arriving as it is not self-serve. For non-business guests this is unlikely to be an issue, but if staying for work then allocate around 25-30 minutes for breakfast if you would like a hot breakfast.

Room was nice and tidy. However, when I woke in the morning all of the plugs in the room didn’t work, which meant I couldn’t use them for charging my phone etc. When I mentioned this to reception at checkout I didn’t receive an apology or thanks for raising the issue, she just said she’d mention it to housekeeping and carried on talking to her friend….!!

The bathroom was lovely with a good shower. The room was clean but some of the furniture felt tired and dated. Paint chips and heat/water marks on surfaces. Overall, very happy, though.

Expect a hotel of this standard and price to have a bar open to residents until a reasonable time, the last 3 times I have stayed here the staff stopped serving at 10.15 despite signage clearly stating that the bar is open until 11.00

Lovely hotel, great spa and on site restaurant. Highly recommended

Very nice

We wanted to go to an exercise class in the morning and so needed an extra 30 minutes to check out, but they wouldn’t allow it. I don’t like these mean hotels that have no flexibility.

room clean, young man on reception was helpful as was the young lady. Staff in the lounge were also helpful, although service was a little slow - perhaps it was a busy time around 2.00pm.

The reception staff, were always very helpful and accommodating - nothing was ever a problem. The service from the staff in the restaurant at breakfast was excellent too.

Room was very cold, aircon/heater impossible to understand. Wall had something splashed over it. Bed was lumpy and not very comfortable. Could not get around the posts in the car park(which had scratches from previous cars) had to reverse 20 yds (against the flow to get out. Phone in room had a bright screen that lit the room up at night and there was a constant gurgling noise for most of the night.