Overall not bad. The hotel was built a long time ago. Even though you took the lift, there were still many stairs to go if you were assigned to the 3rd floor. I checked out the hotel on 5/21 morning. The black girl at the front desk was not very helpful.

Lovely hotel, great spa and on site restaurant. Highly recommended

Very nice

We wanted to go to an exercise class in the morning and so needed an extra 30 minutes to check out, but they wouldn’t allow it. I don’t like these mean hotels that have no flexibility.

room clean, young man on reception was helpful as was the young lady. Staff in the lounge were also helpful, although service was a little slow - perhaps it was a busy time around 2.00pm.

The reception staff, were always very helpful and accommodating - nothing was ever a problem. The service from the staff in the restaurant at breakfast was excellent too.

Room was very cold, aircon/heater impossible to understand. Wall had something splashed over it. Bed was lumpy and not very comfortable. Could not get around the posts in the car park(which had scratches from previous cars) had to reverse 20 yds (against the flow to get out. Phone in room had a bright screen that lit the room up at night and there was a constant gurgling noise for most of the night.

Very good for dinner and breakfast

Room spotless & smart decor. Friendly & welcoming receptionist

The hotel design and architecture brings on the old world charm in a good way. We liked the vibe of the hotel and the friendly staff who were always helpful. We would stay again!

Our 3rd stay here. Enjoyed a Christmas break this time. Excellent.

Stay overall was good On third floor was hot in our room We found very poor sign posting to stairs that actually went right down and you could get out of the stairwell! Lift was always busy and very slow!

Had to move rooms three time as we could not sleep because of the noise from generators behind the rooms. Plus two dogs having a barking contest either side of the third room.very disappointed with this and did not have a proper sleep.

Stay was peaceful, staff was excellent prompt and informative at check in, check in was fast.

Recently refurbished. Lovely rooms. Great spa facilities

Lovely hotel, clean, staff great

The room was dated. Barely any toilet roll. Didn’t know we had to book the spa so couldn’t get in. Extremely busy and couldn’t get a drink at the bar as restaurant was overly full. Breakfast - coffee awful, not all items available on the hot buffet. Would definitely not recommend paying for breakfast at all

Lovely old hotel with a horrible modern bar/brasserie where you can’t get a pint of proper beer. Room was ok

The room was clean however 1 of the chairs was badly stained, I reported this to reception who had it changed whilst I was out.

The room needed some attention for the hotel rate, although was comfortable